Manager, Supplier Relationship Management
4 weeks ago
At Air Canada, we are seeking a skilled IT Supplier Relationship Manager to join our team. This role will play a key part in supporting the IT organization by managing the overall performance of suppliers, building strong relationships with key partners, and mitigating risks to gain increased value from Air Canada's supplier landscape.
Key Responsibilities- Manage strategic agreements and relationships with providers of IT services, systems, and infrastructure.
- Partner with the IT organization and various internal business units to better understand and manage the IT supplier landscape, interpret and enforce technology contracts, elevate supplier relationships to a strategic partnership level, and contribute to the overall improvement of SRM practices at Air Canada.
- Track contract deliverables & obligations, manage contract dispute and interpretation procedures, maintain commercial provision summary, continuously monitor, assess, and report performance metrics, align SLAs, KPI's and KRI's with business strategy and operational execution, monitor partner suppl and delivery risks, review achievement of performance goals and objectives against supplier contracts, use contract knowledge and expertise to support enhanced delivery, define parameters for invoice validation against contract, track service level credits, earn backs, risk/reward models, and any other commercial agreements, calculate and validate cost of living adjustments (COLA) provisions, develop analysis providing spend insight trends and opportunities.
- University degree in a relevant field of study (commerce, law, information technology, engineering).
- Excellent analytical, communication, negotiation, and project management skills.
- Able to multi-task, work under pressure, and accommodate changing priorities.
Based on equal qualifications, preference will be given to bilingual candidates.
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