Operations Coordinator Lead
3 weeks ago
The Senior Operations Coordinator will be responsible for performing various duties to support the successful operation of the Common Collection System (CCS) across the province. This full-time position will report to the Audit site location at 117 Advance Boulevard, Brampton.
Key Responsibilities- Create and maintain operational spreadsheets in Excel to track and monitor Key Performance Indicators (KPIs)
- Work with the Power BI team to provide critical data points for operational dashboards
- Run operational reports and format using operational standards for ease of analysis
- Monitor the communications email during business hours and assign follow-up for customer complaints to the appropriate Contract Administrator
- Collect and track all KPIs and complete monthly reports on time and in the acceptable format
- Assist with and act as a back-up for developing and supporting the PRO pick up scheduling trucks at Receiving Facilities (RFs) across the province
- Act as a back-up for the IPR Operations Program Manager
- Maintain data spreadsheets to support EPR Programs
- Review and approve EPR program invoices
- Allocate performance volume to PRO customers and work with finance to ensure correct billing
- Input all operational data, including audit composition data, KPIs, material movements, etc.
- Participate in continuous improvement projects for the CCS
- Minimum 3 years' experience in data management and continuous improvement
- Proven experience working in an operational environment with tight deadlines
- Experience with data analytics, logistics, and Key Performance Indicators
- Experience performing program audits, identifying deficiencies, and recommending corrections
- Knowledge of various municipal, provincial, and federal legislation
- Six Sigma training (green belt) considered an asset
- Project Management experience considered an asset
- Experience working in the waste management industry considered an asset
- A competitive salary of approximately $70,000 per year
- Comprehensive employee benefits, including medical and dental coverage
- Employer matching of employee RSP contributions
- Opportunities for professional development and training
- A dynamic and international working environment
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