Strategic Digital Product Lead for Secure Authentication Solutions

4 weeks ago


Old Toronto, Canada Scotiabank Full time

Overview

We are seeking an experienced Senior Digital Product Manager to join our Access and Authentication Product team. In this role, you will drive the strategy and execution of authentication and security-related initiatives for Digital Banking in Canada.

About the Role

You will partner with technology & design teams, control functions, and business lines to deliver the optimal customer experience while ensuring our customers are as protected as they can be.

Main Responsibilities

  • Champion customer experience while ensuring our customers both are and feel secure.
  • Work closely with a wide array of teams and business lines to meet their needs around access and authentication.
  • Build reusable and scalable software that will be leveraged by internal teams to solve customer identification challenges.
  • Lead problem discovery to understand customer needs, current challenges, and work closely with design and engineering partners to develop solutions.
  • Assist in creating a vision and roadmap for owning areas and maintain a detailed prioritized product backlog.
  • Use data to inform decisions and build hypotheses, test & iterate to formulate an agile product development approach.
  • Establish close relationships with business stakeholders to ensure their requirements are translated into effective products.
  • Manage expectations through effective communication.
  • Establish clear Key Results for your product area and collaborate with the analytics team to measure and assess key performance indicators (KPIs).
  • Maintain knowledge of the financial services industry and trends in digital banking and digital security.

Requirements

  • At least 5+ years of experience in a role building customer-facing digital products.
  • Proven ability to manage technology products or digital journeys end-to-end from inception to delivery.
  • Experience in web, mobile, or microservice development with a strong focus on fraud & security.
  • Strong problem-solving skills and ability to get things done.
  • Excellent organizational and analytical skills with strong attention to detail.
  • Curious and experimental mindset to drive innovation amidst uncertainty.
  • Strong facilitation skills with proven accomplishments leading cross-functional teams.
  • Strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organization.

What We Offer

  • Diversity, Equity, Inclusion & Allyship - we strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
  • Accessibility and Workplace Accommodations - we value unique skills and experiences each individual brings to the Bank and are committed to creating an inclusive environment.
  • Upskilling opportunities through online courses, cross-functional development programs, and tuition assistance.
  • A competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits starting on day one.
  • Community Engagement - we offer opportunities for engagement and belonging through various programs.

Location

This role is based in Canada, specifically in Ontario, Toronto.

About Scotiabank

Scotiabank is a leading bank in the Americas, guided by our purpose:



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