Strategic Client Growth Manager

3 days ago


Toronto, Ontario, Canada Creative Niche Full time
Job Title: Strategic Client Growth Manager - Digital Marketing Expert

Creative Niche is partnering with a rapidly growing Digital Marketing Agency in Canada to fill the role of a Strategic Client Growth Manager. We seek a highly skilled professional with experience in Google Ads to act as the primary liaison between clients and their dedicated Google Ads team, ensuring seamless communication and documentation.

This challenging role involves taking client businesses to the next level by building strategic relationships, maximizing Google Ads results, and enabling expansion. As the CSM, you will use your consultative approach and operational expertise to identify growth opportunities within the Google Ads platform, address any issues that arise, and guide clients towards achieving their revenue goals.

Responsibilities:
  • Serve as the primary point of contact for a portfolio of clients leveraging Google Ads to achieve their business objectives.
  • Coordinate seamlessly with internal teams to deliver tailored insights and guidance.
  • Conduct regular check-in meetings with clients to discuss performance of their Google Ads campaigns, address any challenges, and offer consultative guidance based on your expertise.
  • Collaborate with media buying teams to ensure Google Ads campaigns are interpreted and communicated effectively.
  • Monitor and maintain high client satisfaction levels, focusing on performance and overall ROI.
  • Play a vital role in refining and upholding efficient systems, processes, and procedures within the Client Success Department.

We offer a competitive salary range of CAD $70,000 - $90,000 per annum, commensurate with experience.

A successful candidate must have:

  • A minimum of 3 years in a client-facing role within a digital marketing environment; previous agency experience is an asset.
  • Strong knowledge or previous experience working within Google Ads (campaign creation and optimization).
  • Strong communication skills and proven capabilities consulting with clients.
  • Exceptional ability to identify and navigate challenges using both emotional intelligence and logical reasoning.
  • Ability to manage a diverse client portfolio and multiple projects at a time.
  • A Customer-First Mindset prioritizing client needs and experiences.


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