Customer Support Specialist in Commercial Vehicle Industry
1 week ago
Brandt is seeking a Customer Support Representative for our Regina Customer Contact Center location in the commercial vehicle industry.
This position involves placing new customer parts orders, following up on existing orders, confirming inventory availability, and responding to pricing inquiries to support our branch locations across Canada.
We have a comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this role.
The ideal candidate will have experience using multiple web applications and programs, be able to quickly navigate through various systems, and respond to incoming customer inquiries.
Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.
Duties & Responsibilities:- Respond to parts pricing inquiries from customers through phone, email, and text channels
- Fulfill parts order requests from clients accurately
- Provide inventory availability and shipping times to customers
- Offer parts support and assistance to other Brandt field staff members
- Collaborate with multiple vendors to satisfy customer parts requests
- Experienced multitasker able to navigate multiple systems simultaneously
- Proven ability to deliver exceptional customer satisfaction
- Detail-oriented to maintain high accuracy in handling customer parts requests
- Active listener able to understand customers through two-way engagement
- Able to work as part of a team in a fast-paced environment
- Strong written and verbal communication skills
- Previous Heavy-duty truck industry experience is an asset but not necessary
Our comprehensive training program ensures you receive the necessary support to excel in this role.
Brandt offers a dynamic work environment, opportunities for growth, and a competitive salary range.
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