End-to-End Hardware Asset Management Specialist
6 days ago
MPOYNT is building a results-driven hardware fulfillment team to support clients in adopting endpoint management solutions.
About the RoleThis is a full-time role at our Toronto office, responsible for all aspects of the hardware lifecycle, including inventory tracking, device setup, shipping/receiving, repair escalations, and environmentally friendly disposal of end-of-life hardware.
Main Responsibilities- Manage inventory for inbound/outbound shipping materials, IT assets, and peripherals.
- Provision, stage, and kit smartphones, tablets, desktops, laptops, and network equipment before shipping.
- Monitor service requests for assignments and respond according to service levels.
- Log end-user, asset, and shipping details in service requests.
- Generate waybills, packing lists, and commercial invoices for domestic and international shipments.
- Liaise with partners to process RMA, warranty, and maintenance repairs.
- Collaborate with Project and Service Management teams to troubleshoot and resolve device image issues.
- Perform standard testing to identify and decommission beyond repair or end-of-life hardware.
- Lead and support periodic inventory audits.
- Stay updated with operational procedures to ensure compliance with onboarding/offboarding requirements.
- Degree or diploma in Computer Networking, Information Technology, or a related field.
- 2 years of experience in warehouse operations, shipping/receiving, or a related discipline.
- Strong understanding of iOS, Android, Windows, and MacOS operating systems.
- Advanced analytical and technical problem-solving skills.
- Practical knowledge of supported hardware, operating systems, network, and communication equipment technologies.
- Experience with MDM/EMM solutions.
- Understanding of ITIL best practices and Service Management platforms.
- Ability to lift 40+ lbs.
- Comprehensive medical/dental/vision package.
- Work with an energetic and motivated team in an open-concept atmosphere.
- Unique opportunity to join a groundbreaking initiative from the ground floor.
The estimated salary range for this role in Toronto is approximately $60,000-$80,000 per year, depending on experience.
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