End-to-End Hardware Asset Management Specialist

6 days ago


Toronto, Canada MPOYNT Full time
Role Overview

MPOYNT is building a results-driven hardware fulfillment team to support clients in adopting endpoint management solutions.

About the Role

This is a full-time role at our Toronto office, responsible for all aspects of the hardware lifecycle, including inventory tracking, device setup, shipping/receiving, repair escalations, and environmentally friendly disposal of end-of-life hardware.

Main Responsibilities
  • Manage inventory for inbound/outbound shipping materials, IT assets, and peripherals.
  • Provision, stage, and kit smartphones, tablets, desktops, laptops, and network equipment before shipping.
  • Monitor service requests for assignments and respond according to service levels.
  • Log end-user, asset, and shipping details in service requests.
  • Generate waybills, packing lists, and commercial invoices for domestic and international shipments.
  • Liaise with partners to process RMA, warranty, and maintenance repairs.
  • Collaborate with Project and Service Management teams to troubleshoot and resolve device image issues.
  • Perform standard testing to identify and decommission beyond repair or end-of-life hardware.
  • Lead and support periodic inventory audits.
  • Stay updated with operational procedures to ensure compliance with onboarding/offboarding requirements.
Requirements
  • Degree or diploma in Computer Networking, Information Technology, or a related field.
  • 2 years of experience in warehouse operations, shipping/receiving, or a related discipline.
  • Strong understanding of iOS, Android, Windows, and MacOS operating systems.
  • Advanced analytical and technical problem-solving skills.
  • Practical knowledge of supported hardware, operating systems, network, and communication equipment technologies.
  • Experience with MDM/EMM solutions.
  • Understanding of ITIL best practices and Service Management platforms.
  • Ability to lift 40+ lbs.
Perks and Benefits
  • Comprehensive medical/dental/vision package.
  • Work with an energetic and motivated team in an open-concept atmosphere.
  • Unique opportunity to join a groundbreaking initiative from the ground floor.

The estimated salary range for this role in Toronto is approximately $60,000-$80,000 per year, depending on experience.



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