Bilingual Customer Service Representative

5 days ago


Vancouver, British Columbia, Canada Insight Global Full time
Equipment Services Coordinator Job Description

At Insight Global, we are seeking a highly skilled Equipment Services Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring timely resolution of equipment-related issues, and maintaining a high level of accuracy in estimates and procurement.

Key Responsibilities:
  • Customer Service: Provide knowledgeable, accurate, and timely information and direction on equipment, signage, and decor inquiries and problem resolution to internal and external partners.
  • Estimates and Procurement: Prepare and review estimates for new and existing restaurant projects, and place purchase orders and expedite equipment, signage, and decor orders to effectively meet project deadlines.
  • Problem Resolution: Ensure timely resolution of deficiency, warranty, and service problems for new and existing restaurants, and resolve credits, claims, and invoicing issues related to each project or order.
  • Administrative Tasks: Maintain key information lists and supplier information, and assist the Equipment Services Manager in other related projects as required.
Requirements:
  • Customer Service Orientation: Previous experience in customer service or hospitality.
  • Bilingual English/French: Conversational speaker.
  • Technical Skills: Familiarity with collaborative technology software tools such as the Google suite.
  • Education: Post-secondary degree in Commerce or Business Administration, or a related degree.


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