Client Experience Manager

2 weeks ago


Burnaby, British Columbia, Canada Handyman Connection of Metro Vancouver, BC Full time
About Us

Handyman Connection of Metro Vancouver, BC is a locally owned and operated home improvement company dedicated to delivering excellent customer service and quality workmanship. Our company is an International Franchise with a fast-paced local office seeking a full-time Client Experience Manager to support our growing business.

What We Offer

We provide competitive pay depending on skills, experience, and availability - starting at $16.00/hour. Work during traditional business hours in a professional small office with a friendly atmosphere. Enjoy excellent training and support. You'll have the opportunity to wear business casual attire while working in a dynamic team environment.

Job Responsibilities

The ideal candidate will demonstrate dedication to excellent customer service. They must be able to manage small business details while working independently, managing time and responsibilities effectively. This includes scheduling, customer support, job tracking, billing, staff communications, phone calls, and other tasks.

Requirements

To succeed in this role, you'll need strong telephone and written communication skills. An outgoing personality with a passion for working with people is essential. You should be confident using typical office equipment and computer skills, particularly Microsoft products like Outlook, Excel, Word, and CRM. Previous experience in a Call Center or Customer Service Role is preferred, but not required. Knowledge of building materials and trades is a plus.

Benefits

We offer competitive wages with benefits and incentive plans available to qualified applicants. This role has the potential for bonuses and commission on sales, with wages ranging from $16.00 to $20.00 per hour. If you're passionate about customer service and enjoy working with a great team, we encourage you to apply.



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