Director of Global Digital Experience

1 week ago

Ottawa, Ontario, Canada Tree Trust Full time

Director of Global Digital Experience

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to over 20 million questions every day, helping people and organizations attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to elevate human experiences by amplifying individual voices.

Key Responsibilities

  • Lead and develop a high-performing team responsible for building a world-class global digital experience on SurveyMonkey.com.
  • Establish, own, and deliver weekly, monthly, and quarterly reporting analyses on web performance and business impact.
  • Develop and articulate a clear strategy and roadmap for SurveyMonkey.com that supports SurveyMonkey's growth and customer experience goals.
  • Audit the entire user journey on our website, identifying opportunities to improve conversion, drive understanding and intent, and enhance user experience.
  • Implement web strategies to drive traffic to SurveyMonkey.com, maximizing visibility and reach.

Requirements

  • 12+ years of experience in growth product management or growth marketing roles driving website strategy, product growth, and/or organic customer acquisition, including 5-8 leading product teams across global locations.
  • Prior success in SaaS organizations driving web strategy, conversion rate optimization, product growth tactics, and SEO at scale.
  • A performance data-driven mentality and a track record of driving meaningful improvements across key metrics like site conversion rates, traffic, engagement, sign-ups, leads, and revenue.
  • Experience with product experimentation, A/B testing, and driving user and data-driven roadmap decisions. Fluency in CMS platforms, UI and design, analytics and monitoring tools.

Our Culture

SurveyMonkey is a place where the curious come to grow. We're building an inclusive workplace where people of every background can excel, regardless of time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do, creating forward-looking benefits policies, employee programs, and an award-winning culture.

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