Infrastructure/Helpdesk Manager
1 day ago
We're a family of brands revolutionising a cleaner, greener future. Our team is dedicated to making British Gas Energy a great place to work, with the right people in the right roles, in an environment where colleagues can maximise their contribution and fulfil their potential.
Key Responsibilities:- Oversee and assess the performance of the smart metering infrastructure.
- Report on technical performance and adherence to standards.
- Introduce and manage new services related to smart metering.
- Ensure effective deployment and monitoring of updates and services.
- Develop and execute remedial action plans to address performance issues.
- Coordinate and manage technical and contact centre triage teams.
- Ensure effective communication between technical teams and customer service.
- Oversee asset reporting and tracking.
- Ensure compliance with regulatory requirements.
- Monitor and manage risks associated with the smart metering infrastructure.
- Extensive experience of working in energy or related fields.
- A deep understanding of metering infrastructure, policy, design, and related technologies.
- Expertise in large-scale, complex change management and transformation programs.
- Strong grasp of operational delivery, energy policy, and regulatory frameworks.
- Bachelor's degree (or equivalent) in business, Engineering, Management, or a related field.
We offer a flexible working environment, regular travel to our Windsor office, and the opportunity to work with a talented team of professionals. We are committed to diversity and inclusion and welcome applications from individuals with unique backgrounds and perspectives.
Please apply online by hitting the 'Apply' button.
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