Technical Support Specialist
2 days ago
U V CONN INC. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and hardware.
Key Responsibilities:- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Consult technical manuals, guides, and other resources to research and implement solutions to user issues.
- Provide training and guidance to users on how to use computer systems, software, and hardware.
- Collect and maintain a log of problems and solutions for use by other technical support analysts.
- Supervise and mentor junior technical support staff.
- Provide business systems, network, and Internet support to users.
- Set up and configure computer equipment for employees.
- Provide exceptional customer service and support.
- 1-2 years of experience in a technical support role.
- Strong knowledge of computer systems, software, and hardware.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- High school diploma or equivalent required.
U V CONN INC. is a dynamic and fast-paced company that values innovation and customer satisfaction. As a Technical Support Specialist, you will work in a team environment and be responsible for providing technical support to users across the organization.
What We Offer:- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].
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