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Branch Sales Representative

1 month ago

Markham, Ontario, Canada Le Groupe Master Full time
Job Summary

The Sales Representative will be responsible for managing incoming calls, processing orders, and promoting company products to generate increased sales and maintain high customer satisfaction.

Key Responsibilities

Provide exceptional customer service and support
Process orders and quotations using various methods and collaborate with the inside sales team
Manage all incoming phone calls in a professional manner
Source parts and equipment in collaboration with buying groups and suppliers
Understand clients' needs and suggest appropriate products or services to achieve satisfaction
Build sustainable customer relationships and trust through open communication
Follow company guidelines, policies, and procedures
Address customer concerns and offer solutions in a timely manner
Conduct physical inventory and maintain inventory accuracy and cleanliness
Participate in after-hours on-call rotation and attend the branch for emergency call-outs

Requirements

Excellent verbal and written communication skills
Professional phone manner and customer service skills
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to multitask, prioritize, and manage time effectively
Problem-solving abilities
High School Diploma
Good sales abilities and persuasiveness
Ability to work under pressure unsupervised
Strong work ethic and positive team attitude
Good organization skills
Professional demeanor
Previous experience in HVAC-R industry, retail sales, or technical field (an asset)
Completion of professional degree in refrigeration, heating, ventilation (an asset)

Benefits

Medical and dental coverage from day one, along with short and long-term disability protection
Contribution to a collective registered retirement savings plan upon starting your role
Wellness spending account
Employee assistance program including psychological, financial, and legal support
Access to telemedicine from the beginning of your employment
Reimbursement of professional association membership fees
Early vacation program
Flexible remote work policy

About Us

At Le Groupe Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.