Resident Experience Coordinator | Long Term Care Specialist
4 weeks ago
We're Looking for a Resident Experience Coordinator
Cedarvale Lodge Community and Retirement Living is committed to providing exceptional care and experiences for our residents.
As a Resident Experience Coordinator, you'll play a critical role in leading the move-in, transfer, and move-out process to ensure a seamless transition for our residents and their families.
Key Responsibilities:
- Facilitate the application process, including assistance with accessing financial supports as required.
- Provide social services worker counselling services as needed within scope of qualifications.
- Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families.
- Support residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope.
- Responsible for responding to feedback received in the resident home area/neighborhood to ensure timely and satisfactory outcomes.
Requirements:
- Degree in Social Work or related field with a Social Services Worker registration.
- Minimum three years' experience in healthcare, social services, or related sector.
- Knowledge of the Long Term Care Act & Regulations preferred.
- Customer service and hospitality experience an asset.
- Strong oral and written communication skills required.
- Ability to organize, plan, and delegate responsibilities.
We're committed to creating a workplace culture that values diversity, equity, and inclusion. If you're passionate about delivering exceptional care and experiences, we'd love to hear from you
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