Resident Experience Coordinator | Long Term Care Specialist

4 weeks ago


Georgina, Canada Cedarvale Lodge Community and Retirement Living Full time

We're Looking for a Resident Experience Coordinator


Cedarvale Lodge Community and Retirement Living is committed to providing exceptional care and experiences for our residents.


As a Resident Experience Coordinator, you'll play a critical role in leading the move-in, transfer, and move-out process to ensure a seamless transition for our residents and their families.


Key Responsibilities:



  • Facilitate the application process, including assistance with accessing financial supports as required.
  • Provide social services worker counselling services as needed within scope of qualifications.
  • Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families.
  • Support residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope.
  • Responsible for responding to feedback received in the resident home area/neighborhood to ensure timely and satisfactory outcomes.

Requirements:



  • Degree in Social Work or related field with a Social Services Worker registration.
  • Minimum three years' experience in healthcare, social services, or related sector.
  • Knowledge of the Long Term Care Act & Regulations preferred.
  • Customer service and hospitality experience an asset.
  • Strong oral and written communication skills required.
  • Ability to organize, plan, and delegate responsibilities.

We're committed to creating a workplace culture that values diversity, equity, and inclusion. If you're passionate about delivering exceptional care and experiences, we'd love to hear from you



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