Bilingual Account Manager, AdTech Specialist

1 month ago


Toronto ON, Canada illumin Full time
Role Overview

We are seeking a highly skilled Bilingual Account Manager to join our team at illumin. As a key member of our Account Management team, you will play a critical role in guiding our managed service and self-service clients throughout their client journey.

You will build and nurture relationships with clients, develop an in-depth understanding of their business needs, and propose highly effective solutions, demonstrations, and user training. You will present insights and make or apply recommendations to optimize their engagement with our platform.

You will collaborate across teams with sales, product, and engineers to gain and share knowledge about our customers' evolving needs, our platform's capabilities, and the speed at which we can deliver new features.

This is a remote opportunity that supports clients across North America.

Key Responsibilities
  • Deliver a stellar onboarding experience, leading the onboarding process for customers and ensuring a smooth transition and focusing on product adoption and customer satisfaction.
  • Champion the customer experience, ensuring the timely and successful delivery of services, working closely with clients to understand their needs and objectives.
  • Drive retention and growth, identifying opportunities to grow existing accounts by offering value-based upselling and cross-selling solutions tailored to their business needs.
  • Leverage insights for continuous improvement, collecting and analyzing consumer behavior data to stay ahead of evolving needs and resolve issues efficiently.
Requirements
  • Proven track record in account management, with a strong understanding of client needs and business objectives.
  • Excellent analytical and problem-solving skills, with the ability to review and assess what's working—and what's not—within accounts.
  • Fluency in English and French, with the ability to communicate complex technical details in a clear and concise manner.
  • Proficiency in CRM tools such as Salesforce, HubSpot, or Zoho CRM, and skilled in using MS Office, particularly Excel, to manage data and track performance.
What We Offer

We offer a flexible and inclusive culture where everyone works towards a shared goal of success. Your voice will be heard; your opinion will matter. We are committed to building the strengths of our team and providing everyone with the tools and knowledge they need to do their best work.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodations at any stage of the interview process, please email us at hr@illumin.com.



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