Service Operations Manager

3 weeks ago


Calgary, Alberta, Canada ACAI Full time
Detailed Job Description

The Service Manager will oversee Mircom's service operations for the Calgary & Edmonton locations. The successful candidate will play a crucial role in organizing and managing all service activities and the performance of the two service teams.

Key Responsibilities
  • Service Operations Management: Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
  • Technician Mentorship: Mentor, train, and develop skills with Technicians.
  • Installation Coordination: Coordinate installation activities with General Contractors, Engineers, and building officials to ensure all documentation and approvals are delivered.
  • Project Change Identification: Identify project changes leading to equipment and labor cost overruns.
  • Customer Service: Create an environment that achieves ultimate customer service, while meeting or exceeding branch targets.
  • Performance Monitoring: Monitor direct labor hours, project costs, and work schedules.
  • Material Coordination: Coordinate and assist with expediting material requests, replenishing truck stocks, and requesting other necessary supplies for technicians.
  • Safety and Compliance: Ensure vehicles are clean and in safe operating condition by conducting regular inspections and ensure all safety guidelines are followed, and the company is in compliance with all regulatory rules and regulations.
Requirements
  • Experience: 3-5 years of experience in the Fire and Life Safety industry.
  • Management Experience: Proven manager/supervisor experience in the Fire Alarm industry.
  • Certifications: Canadian Fire Alarm Association (CFAA) certification or ASTTBC (Applied Science Technologists and Technicians of BC) certification in fire alarm.
  • Skills: Proficiency to review drawings, conduct field surveys, prepare all required information to perform complete installation activities, strong computer skills and competency in Microsoft Office applications.
  • Additional Requirements: Ability to work flexible hours, including weekends, to meet customer/technician requirements, strong organizational skills, a positive attitude, and the ability to learn quickly, a valid driver's license, and a clean driver's abstract, strong verbal and written communications in the English language, occasional travel between the two branches per business requirements.

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