Application Support Specialist
4 weeks ago
About the Role:
The Global Banking Technology & Operations (GBTO) Canada team at SGS Société Générale de Surveillance SA aims to deliver day-to-day services to investment and corporate bank units and their clients, accelerating their transformation. To achieve this, GBTO differentiates itself with its agile transformation pace, technology and data culture, decision-making process, and industrial approach, leveraging transversal and aligned teams.
This central and dynamic position provides technical and functional support for applications used by trading and risk analysts in New York. Great communication, social skills, and knowledge of ITIL best practices are essential for maintaining and supporting our applications.
Technical Stack:
UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS
Key Responsibilities:
- Work closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production.
- Maintain the user's ticket backlog using Unity.
- Be ready to learn key Production Support practices and gain financial expertise from experienced professionals.
- Perform the evening check to ensure the Production is stable before Asian markets open.
What We Do Differently:
In addition to your day-to-day responsibilities, you will have the opportunity to step up and take your technology expertise to the next level by dedicating some time to automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc.
Requirements:
- Minimum of 3 years of experience working as an application support analyst.
- Bachelor's degree in computer science, engineering, or equivalent job experience.
- Track record of delivering continual improvements & automations.
Competencies:
- We require our team members to demonstrate a basic level of coding ability.
- To qualify for the role, you must be able to write an SQL query and pass a basic coding game in whatever technology you are familiar with.
Languages: French and English
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
Benefits:
- Competitive compensation & benefits offering, including but not limited to:
- Minimum of 20 Vacation days + 4 personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories
- Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
Culture:
At SGS Société Générale de Surveillance SA, we live by our 4 core values of commitment, responsibility, team spirit, and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes.
Hybrid Work Environment:
SGS Société Générale de Surveillance SA offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.
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