Clerical Support Specialist, Forensic Psychiatric Services
2 weeks ago
We are seeking a skilled Clerical Support Specialist to join our team at PHSA's BC Mental Health & Substance Use Services in Victoria, BC. This is a challenging and rewarding role that requires strong organizational and communication skills, as well as the ability to maintain confidentiality and discretion.
About the RoleThis position provides clerical support services to a multi-disciplinary team, including transcribing medical dictation, providing reception services, operating a multi-line switchboard, and maintaining client charts and schedules. The successful candidate will have excellent keyboarding skills (60 wpm) and the ability to communicate effectively both verbally and in writing.
Responsibilities- Transcribe a variety of medical dictation, including correspondence and reports, according to pre-set format, protocols, and deadlines.
- Provide reception services, including operating a multi-line switchboard, responding to inquiries, and redirecting callers to appropriate personnel.
- Maintain client charts and schedules, including logging into and reviewing electronic calendars/schedules, monitoring upcoming deadlines and appointment dates, and providing reminders to applicable staff.
- Perform a variety of other clerical duties, including typing a variety of non-technical material, arranging meetings, recording minutes of meeting, and distributing material as required.
- Grade 12 graduation from an approved program in medical transcription and one (1) year recent, related experience, or an equivalent combination of education, training, and experience.
- Ability to keyboard at 60 wpm.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
We offer a comprehensive benefits package, including a municipal pension plan, and psychological health & safety programs and holistic wellness resources. Our employees enjoy a safe and healthy working environment, with opportunities for growth and development through our in-house training programs. We also offer flexible work options and a generous vacation entitlement and accrual.
The estimated annual salary for this role is $45,000 - $55,000 depending on qualifications and experience. If you are a motivated and organized individual who is passionate about delivering exceptional service, we encourage you to apply.
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