Data Solutions Specialist

1 month ago

Toronto, Ontario, Canada Sun Life Full time

Job Description

Client Data Solutions (CDSS) in Group & Wealth Operations supports both Group Benefit and Group Retirement Services clients with all their plan member data needs.

We specialize in:

  • Inbound automated feeds from our clients into Sun Life (e.g. demographic data loads, GB HRIS feeds, etc.)
  • Outbound data files from Sun Life to our clients (e.g. payroll deduction files, etc.)

Key Responsibilities:

  1. Meet with clients to review their data and system needs
  2. Create Client specific data file feed solutions to help clients integrate with Sun Life systems
  3. Participate as part of the client's Sun Life implementation team and work with internal partners across the business and IT
  4. Build data file maps using IBM Sterling B2B Integrator Map Editor software
  5. Project Management: lead your data file implementation through all stages of the integration development lifecycle: requirements, solution design, development, testing, deployment, and monitoring
  6. Identify gaps which exist between a client request and Sun Life's standards
  7. Offer and influence alternative solutions that make sense from a business process and cost standpoint
  8. Anticipate potential impacts to plan design, scope, process, timelines, and requirements which impact data solutions
  9. Identify risks through client meetings and conversations relating to the processes, requirements, or group system capabilities
  10. Resolve issues through suggesting options or negotiating with the parties involved to get to a compromised solution that meets our clients needs and still allows for accuracy of solutions, while keeping costs in check
  11. Engage in the continuous improvement of the team and processes

Requirements:

  • Advanced Excel skills (pivot tables, VLOOKUP formulas) is required
  • Good understanding of file formats (xml, .csv, .txt etc)
  • Project Management knowledge of integration development lifecycle: requirements gathering, solution design, development, testing, deployment and monitoring
  • Client focused mindset with superior customer service experience
  • Self-motivated with a strong work ethic and high degree of integrity
  • Continuous learner with problem-solving skills and the ability to adapt to change
  • Detailed, thorough and focused on quality while maintaining a high degree of accuracy
  • Team player, with high interest in building relationships and working in a cross-functional team environment
  • Excellent communication and presentation skills with ability to communicate with clients in both technical and non-technical terms

Bilingualism: Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Preferred Qualifications:

  • Bilingualism, with verbal and written communication skills in English and French (outside of Quebec)
  • University degree with at least 3 years of experience or an equivalent combination of education and experience
  • Understanding of Group Benefits, business processes and systems (OASIS)

What's in it for you?

  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle.
  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
  • Ongoing learning, training, and coaching to grow your career
  • We are honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work Canada

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