Sales and Customer Service Representative

4 weeks ago

Kelowna, British Columbia, Canada Guillevin International Full time
Job Summary

Guillevin International is seeking a highly motivated and results-driven Sales and Customer Service Representative to join our team. As an Inside Salesperson, you will be responsible for selling products, processing customer orders, and providing pricing and technical information to customers in a timely manner.

Main Responsibilities:
  • Respond to customer inquiries in a professional and timely manner;
  • Negotiate special prices and conditions with customers and/or vendors as per established criteria;
  • Take necessary action to resolve customer service issues and follow up to ensure commitments are met;
  • Proactively suggest associated and/or alternate products to customers;
  • Promote focus product items to generate incremental sales;
  • Inform the Business Centre Manager or Outside Sales Representative of customer feedback regarding price, products, and service;
  • Maintain up-to-date technical knowledge on various product lines and broaden system knowledge.

Requirements:
  • One to three years of industry experience or a combination of relevant professional training and experience;
  • Good English communication skills, both written and spoken;
  • Demonstrated people skills;
  • Excellent organizational skills;
  • Knowledge of products and services sold within our market;
  • Customer service-driven approach;
  • Good knowledge of MS Office (Word, Excel, Outlook).

What's in it for you:
We are a major player in the energy transformation in Canada, certified as a Great Place to Work. We offer a dynamic work environment with great career opportunities, promoting autonomy and decision-making. Our annual profit-sharing program rewards accomplishments, and our strong national network provides real opportunities for growth. Among our benefits are a flexible group insurance plan, free health resources, a group RRSP with employer contribution, and a postsecondary scholarship program for our employees' children. Come build your career with us, a growing network where our people make it happen.

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