Service Appointment Scheduling Specialist
4 weeks ago
About Go Auto
We are a dynamic dealership dedicated to providing exceptional customer service and fostering a positive team environment.
Salary: $45,000 - $60,000 per year
Job Description
Key Responsibilities:
- Appointment Mastery: Efficiently schedule appointments, confirmations, and updates with attention to detail.
- Customer Experience Expertise: Create unique and extraordinary experiences for our guests through friendly and courteous interactions.
- Recall and Reminder Expert: Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
- Communication Skills: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
- Proactive Planning: Review and coordinate appointments with the parts department to ensure seamless service experiences.
- Cash Handling: Collect and process payments accurately, following dealership guidelines.
- Feedback and Continuous Improvement: Follow up with guests, request feedback, and discuss surveys within 24 hours to ensure continuous improvement.
Requirements:
- Customer Service Experience: Proven track record of creating positive experiences.
- Excellent Communication Skills: Strong written and verbal communication skills.
- Organizational Skills: Ability to juggle multiple tasks seamlessly and maintain attention to detail.
- Tech Savviness: Proficiency in relevant software and systems.
Benefits
Perks:
- Learn and Grow: Commitment to growth and development, including training and access to our library of courses.
- Employee Investment Program: Eligible for a 10% return on investment every year, up to 16%, based on Go Auto's profits.
- Vacation Time: Enjoy three weeks of vacation after one year, increasing to four weeks after five years and five weeks after ten years.
- Health and Dental Benefits: Comprehensive benefits, including healthcare, dental coverage, and a health spending account.
- Career Growth Opportunities: Promote-from-within culture offers opportunities to grow along your chosen career path.
- Positive Team Environment: Join a vibrant team of like-minded individuals who share your passion and drive.
- Giving Back: Participate in corporate social responsibility initiatives, such as donating to worthy causes.
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