Service Appointment Scheduling Specialist

4 weeks ago


Airdrie, Alberta, Canada Go Auto Full time

About Go Auto


We are a dynamic dealership dedicated to providing exceptional customer service and fostering a positive team environment.


Salary: $45,000 - $60,000 per year



Job Description

Key Responsibilities:

  • Appointment Mastery: Efficiently schedule appointments, confirmations, and updates with attention to detail.
  • Customer Experience Expertise: Create unique and extraordinary experiences for our guests through friendly and courteous interactions.
  • Recall and Reminder Expert: Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
  • Communication Skills: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
  • Proactive Planning: Review and coordinate appointments with the parts department to ensure seamless service experiences.
  • Cash Handling: Collect and process payments accurately, following dealership guidelines.
  • Feedback and Continuous Improvement: Follow up with guests, request feedback, and discuss surveys within 24 hours to ensure continuous improvement.


Requirements:

  • Customer Service Experience: Proven track record of creating positive experiences.
  • Excellent Communication Skills: Strong written and verbal communication skills.
  • Organizational Skills: Ability to juggle multiple tasks seamlessly and maintain attention to detail.
  • Tech Savviness: Proficiency in relevant software and systems.


Benefits

Perks:

  • Learn and Grow: Commitment to growth and development, including training and access to our library of courses.
  • Employee Investment Program: Eligible for a 10% return on investment every year, up to 16%, based on Go Auto's profits.
  • Vacation Time: Enjoy three weeks of vacation after one year, increasing to four weeks after five years and five weeks after ten years.
  • Health and Dental Benefits: Comprehensive benefits, including healthcare, dental coverage, and a health spending account.
  • Career Growth Opportunities: Promote-from-within culture offers opportunities to grow along your chosen career path.
  • Positive Team Environment: Join a vibrant team of like-minded individuals who share your passion and drive.
  • Giving Back: Participate in corporate social responsibility initiatives, such as donating to worthy causes.


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