Help Desk Specialist
1 week ago
At WheatCity Mobile Mart, we are looking for a dedicated and skilled Help Desk Specialist to join our team. This is a permanent position that requires 40 hours of work per week.
About the RoleThe primary responsibility of this role is to provide top-notch technical support to our customers. The successful candidate will have excellent communication skills, be able to troubleshoot complex technical issues, and possess a strong understanding of computer systems and networks.
Key Responsibilities- Provide timely and effective assistance to customers experiencing difficulties with their devices or software.
- Analyze and resolve technical issues efficiently, using relevant resources such as user guides, technical manuals, and online documentation.
- Offer training and guidance to customers to help them overcome technical challenges.
- Document and maintain a comprehensive log of problems and solutions for reference by other technical support analysts.
- Install and configure hardware and software, ensuring seamless operation and optimal performance.
- Perform backup and recovery operations for web servers, minimizing downtime and data loss.
- Deliver exceptional customer service, meeting and exceeding customer expectations.
To be successful in this role, you should have:
- A secondary (high) school graduation certificate.
- At least 1 year of experience in a similar role, with a proven track record of providing excellent technical support.
In return for your hard work and dedication, we offer a competitive salary of $55,000 per annum, based on industry standards and location. You will also enjoy a 40-hour workweek, allowing for a great work-life balance.
We believe in investing in our employees' growth and development, so you can expect ongoing training and opportunities for advancement.
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