Customer Service Liaison

4 weeks ago


Richmond Hill, Ontario, Canada TalentSphere Staffing Solutions Full time
Customer Care Representative

About our client
A leading builder developer with a strong history and background in residential construction. They have delivered communities and state-of-the-art condominiums and apartments for over 25 years.

Responsibilities include:
  • Providing support to customer service staff at active sites.
  • Monitoring outstanding correspondence and reviewing with on-site representatives.
  • Logging and producing monthly status reports to ensure warranty deadlines are met.
  • Attending homeowner inspections with service reps when required.
  • Overseeing and managing conciliation requests.
  • Monitoring service technicians' schedules and workmanship.
  • Arranging and attending customer service meetings.
  • Inspecting homes on day of occupancy to ensure product turnover meets standards.
  • Following up with customers as required.

Qualifications:
  • Minimum 2-3 years experience in construction.
  • Exceptional communication skills.
  • Strong organizational skills with attention to detail.
  • Ability to multi-task in a fast-paced environment.
  • Knowledge of Tarion Warranty guidelines.
  • Ability to review warranty letters and make assessments.
  • Proficient in Microsoft Office.

Competitive compensation package based on experience. $75K plus company vehicle.

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