Customer Service Liaison
4 weeks ago
About our client
A leading builder developer with a strong history and background in residential construction. They have delivered communities and state-of-the-art condominiums and apartments for over 25 years.
Responsibilities include:
- Providing support to customer service staff at active sites.
- Monitoring outstanding correspondence and reviewing with on-site representatives.
- Logging and producing monthly status reports to ensure warranty deadlines are met.
- Attending homeowner inspections with service reps when required.
- Overseeing and managing conciliation requests.
- Monitoring service technicians' schedules and workmanship.
- Arranging and attending customer service meetings.
- Inspecting homes on day of occupancy to ensure product turnover meets standards.
- Following up with customers as required.
Qualifications:
- Minimum 2-3 years experience in construction.
- Exceptional communication skills.
- Strong organizational skills with attention to detail.
- Ability to multi-task in a fast-paced environment.
- Knowledge of Tarion Warranty guidelines.
- Ability to review warranty letters and make assessments.
- Proficient in Microsoft Office.
Competitive compensation package based on experience. $75K plus company vehicle.
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