Bilingual Accounting Software Trainer

4 weeks ago

Milton, Ontario, Canada PBS Systems Full time

We are seeking a highly skilled Bilingual Accounting Software Trainer to join our team at PBS Systems. As a key member of our training team, you will be responsible for providing support and training to new and existing customers on our Dealer Management Software (DMS).

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

The Role:

As a Bilingual Accounting Software Trainer, you will be responsible for assisting customers with virtual training, online and on the phone. You will also assist customers onsite in person, when required, with new software install training. This position is based out of our Milton office and requires frequent travel to our customer sites throughout North America.

Job Responsibilities:

  • Learn and develop an understanding of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • The ability to complete the payroll module
  • Become an install resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Taking the initiative to learn new products to increase their knowledge
  • Provide excellent support to our customers in our software
  • Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
  • Work directly with customers and train all sessions in assigned silo and if possible other silos
  • Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
  • Responds to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own silo and others within the DTO team
  • Maintain documentation and update as processes change within department
  • Willingness to commitment to an ongoing system of education and cross-training
  • Ensure DTO queue is monitored
  • Customer focus / excellent customer service skills
  • Willingness to go the "Extra Mile"
  • Perform other duties and responsibilities as assigned

Qualifications:

  • Must be Fluent in both French and English (speaking, reading, writing)
  • Experience in bookkeeping/accounting
  • 1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset
  • High School Diploma
  • Computer proficient with knowledge of Microsoft Office Suite
  • Strong problem solving & trouble shooting skills
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Strong documentation abilities
  • Excellent communication skills
  • Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.

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