Bilingual Customer Service Representative

7 hours ago


Greater Toronto Area, Canada IFG - International Financial Group Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at IFG - International Financial Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries in a timely and effective manner, and utilizing your problem-solving skills to satisfy their requirements.

Key Responsibilities
  • Resolve client telephone and email inquiries in a timely and effective manner
  • Utilize discretion and problem-solving skills to satisfy client requirements
  • Contribute to ideal center functionality by adhering to goals, policies, and procedures
  • Recognize and initiate opportunities for cross-selling and referrals
  • Foster a culture of communication, participation, and collaboration within the team
Requirements
  • 2-4 years of experience in the Financial industry
  • Bilingual in French is a must
  • High degree of knowledge regarding procedures surrounding securities settlement
  • 2-4 years of experience in a Customer Service capacity, particularly in a Contact Center environment
Nice to Have
  • Previously completed a CSC course


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