Quality Assurance Manager

1 month ago

Surrey, British Columbia, Canada Westland Insurance Full time
Job Title: Quality Assurance Manager

Westland Insurance is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our QA team, you will be responsible for ensuring the quality and reliability of our software products and applications.

Key Responsibilities:
  • Lead and mentor teams of QA professionals to ensure efficient and effective quality assurance testing practices
  • Approve, implement, and maintain quality assurance strategies, standards, and best practices to continually mature and improve Westland's QA practices
  • Communicate quality standards to QA team and other relevant stakeholders
  • Represent the QA practice as a project stakeholder
  • Work closely with various groups and stakeholders leading and encouraging a culture of continual quality improvement
  • Work closely with vendor and/or development teams providing timely management and resolution of QA escalations and issues
  • Review and approve all Testing artifacts such as Test strategies, test plans and test summaries
  • Monitor QA metrics, including test coverage, defect trends, and test execution progress
  • Lead successful completion of all QA related project RAID log, project lessons learned and other action items
  • Work with QA Leads to ensure currency of QA test tool sets and libraries
  • Review and approve QA training material utilized to facilitate training sessions with business resources that do not have familiarity with QA practices or test phases
  • Proactively manage risks and issues, communicating, and escalating as needed across multiple stakeholders from Test Governance, Project, Business and Delivery Management
  • Responsible for team delivery of high-quality test artifacts that support project milestone completion
  • Mentor team members on QA best practices and testing activities
  • Capacity and resource management of the QA teams
  • Participate in projects/programs where appropriate and in line with skill sets and development interests
  • Establish and manage the QA team annual operating plan, ensuring the optimal financial and human resources allocation to support business needs
  • Monitor and control costs, identify cost-saving opportunities, and provide accurate financial reporting and forecasting
Requirements:
  • Over 6 years of experience leading QA teams in a mature IT environment
  • Experience on large technology projects, including familiarity with common challenges, roles and responsibilities of resources, and fast-paced working environment
  • Experience testing ERP and SaaS solutions
  • Knowledgeable in the Systems Development Life Cycle (SDLC) waterfall, hybrid, and agile methodologies
  • Exceptional communication skills, both orally, in written formats and interpersonally
  • Thrives in fast-paced, dynamic work environments and able to keep track of complex testing plans
  • Extremely detail-oriented, organized, and demonstrates a high degree of initiative
  • Preferably hold a professional QA certification
What We Offer:
  • An open, flexible and welcoming workplace
  • Plenty of opportunities to grow and learn
  • Autonomy to drive your own success
  • Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
  • A total rewards program that takes care of your financial, physical, and mental health
  • Flexible paid Values Days to celebrate days important to you
  • Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca

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