Customer Service Representative

1 month ago


Calgary, Alberta, Canada Qualico Canada Full time

Job Overview

As a Customer Service Attendant with Qualico Canada, you will play a vital role in ensuring exceptional customer experiences in our outdoor lumber yard. Reporting to the Yard Supervisor, your primary responsibilities will include assisting clients with order pickups and returns, maintaining the cleanliness and organization of the customer pick-up area and warehouse, and verifying packages for accuracy prior to customer pickups.

Key Responsibilities

  • Provide top-notch customer service by assisting clients with order pickups and returns.
  • Conduct daily inspections of forklifts and task lists as assigned by the Customer Service Supervisor.
  • Ensure the warehouse and yard area remain clean and organized.
  • Verify packages for accuracy of material types and quantities prior to customer pickups.
  • Assist in loading and unloading of products, and rotating stock in the warehouse as needed.
  • Work safely and adhere to Qualico's Safety Program and relevant safety regulations.
  • Support other projects or duties as assigned.

Work Conditions

You will primarily work in the outdoor lumber yard during regular retail business hours: 7:00 am to 4:00 pm, Monday to Friday. The role involves exposure to noise from equipment/machinery and occupational hazards, as well as dealing with inclement weather and dust. Overtime may occasionally be required.



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