Drive Thru Team Lead

5 days ago

London, Ontario, Canada Chick-fil-A Full time
Drive Thru Supervisor Job Description

At Chick-fil-A of Wharncliffe & Wonderland, we are seeking a highly motivated and strategic leader to join our team as a Drive Thru Supervisor. As a key member of our operations team, you will be responsible for leading teams to achieve exceptional guest satisfaction, stronger accountability around service, more consistent guest experiences, and improved team member skills and performance.

Key Responsibilities:

  • Set and visually communicate daily team objectives
  • Cultivate a culture of growth-minded team members and leaders
  • Instill a culture of product knowledge, stewardship, excitement, and generosity
  • Maintain vision alignment with the Operator, Executive Director, and Leadership Team
  • Support the Marketing and Hospitality Team in realizing their objectives for the restaurant and community
  • Offer guidance and serve as a coach to all area Supervisors
  • Implement leadership and people development initiatives in the drive thru operation
  • Ensure stewardship systems are taking place throughout the restaurant
  • Cultivate leaders to function and develop motivated, high-performance teams
  • Initiate, lead, and implement systems that will set the standard for operational innovation and high-performance drive thru teams
  • Collaborate with the HR Director to address hiring requirements
  • Conduct daily drive thru audits to assess speed of service, Core 4, order accuracy, and quality

Requirements:

  • High School Diploma or equivalent
  • Willingness to obtain Food Handler Certificate
  • Self-motivated, adaptable, and a consistent high performer
  • Excellent project and time management skills
  • Strategic thinker, goal-oriented, tech savvy, and results-oriented
  • Ability to stand for long periods of time and manage repetitive motions and actions throughout shifts
  • Strong communication and interpersonal skills
  • Demonstrates care by stewarding a culture to contribute and has a sincere desire to serve others
  • Accurate, meticulously detail-oriented, and keenly observant
  • Follows direction precisely with a positive attitude
  • Punctual, dependable, and demonstrates sound judgement
  • Maintains professional hygiene and appearance
  • Open to new ideas and change

Benefits:

  • Flexible Hours
  • Closed Sundays
  • Work Directly With A Chick-fil-A Operator
  • Competitive Pay
  • It's a Great Place to Work

Chick-fil-A of Wharncliffe & Wonderland welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

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