Customer Solutions Expert

3 days ago


Burnaby, British Columbia, Canada Bureau Veritas Group Full time
Job Description

We are seeking a highly skilled and motivated Customer Solutions Expert to join our team at Bureau Veritas Canada.

About the Role

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing exceptional customer service and support to our clients.

You will be the primary point of contact for client inquiries, resolving issues and ensuring timely delivery of results. Your strong technical expertise and excellent communication skills will enable you to effectively manage complex client relationships and provide tailored solutions to meet their needs.

Responsibilities
  • Provide technical customer support for client projects and submissions as needed
  • Act as liaison between client and laboratory for special projects as required
  • Evaluate and escalate technical, client, and sector-specific inquiries
  • Ensure all technical, expert, and contractual reporting is completed as required, including evening and weekends
  • Investigate customer complaints and non-conformances, communicate outcomes to clients as necessary
Requirements

To succeed in this role, you will require:

  • A University Degree or College Diploma in Sciences, preferably chemistry or environmental-related fields
  • 3-5 years of experience in customer service and/or laboratory environments
  • Strong knowledge of applicable industry regulations (CCME, CSR, MMER)
  • Excellent customer service attitude and commitment to delivering exceptional quality results
  • Ability to work independently and engage others when required
Benefits

Bureau Veritas offers a competitive salary range of $24.00/hr - $25.00/hr, depending on location and experience. We also provide opportunities for professional growth and development, as well as a dynamic and inclusive work environment.


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