Senior Change Management Lead

2 weeks ago

Toronto, Ontario, Canada Metrolinx Full time
About the Role

Metrolinx is a leading transportation agency in the Greater Golden Horseshoe region, connecting communities through its GO Transit and UP Express services, as well as the PRESTO fare payment system. We are committed to building a better, faster, and easier transportation network for the region.

Job Summary

We are seeking a Senior Change Management Lead to lead business process improvement and technology projects, developing implementation strategies that encourage engagement and change adoption to ensure successful business results.

Key Responsibilities
  • Compile, interpret, and analyze business processes, requirements, and recommendations to determine optimal deployment strategies.
  • Develop change management strategies based on situational awareness of business process or technology improvements and the groups being impacted.
  • Develop and implement actionable and targeted change management plans, including communication plans, sponsor implementation roadmaps, coaching plans, and training plans, to support business improvement initiatives.
  • Lead or participate in project teams implementing approved solutions, using influencing and communication skills to minimize disruption caused by change.
  • Collaborate with stakeholders to integrate change management activities into overall project plans, working with all staff levels to investigate business activities, exchange information, and coordinate project activities.
  • Influence objectives and methods of business offices throughout the organization, recommending improvements to business processes and functions, and changes to business procedures and policies.
  • Facilitate the adoption of new or improved cross-functional processes and procedures to realize cost efficiencies, improved customer service, streamline work methods, and reduce errors.
Requirements
  • Completion of a degree in business administration or a related discipline, or a combination of education, training, and experience deemed equivalent.
  • Demonstrated years of experience in leading large-scale change initiatives, including building a team's capacity to become high performing, technology projects, business process re-engineering, and other organizational initiatives.
  • Demonstrated years of experience in planning and implementing work plans and tactics for communication and engagement, leadership coaching, and knowledge and skill development.
  • Change Management or Project Management certifications are considered an asset.
  • Ability to manage and minimize disruption caused by business transformation.
  • Quantitative and analytical skills, including developing and monitoring Key Performance Indicators for Change Management initiatives.
What We Offer

Metrolinx is an equitable and inclusive employer, committed to creating and maintaining a diverse and accessible work environment. We value the unique skills and experiences each person brings to our organization and are committed to the requirements of the Accessibility for Ontarians with Disabilities Act.

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