Business Development Manager
6 days ago
About Us
Canpar Express and Loomis Express, subsidiaries of TFI International, play crucial roles in Canada's logistics sector. With a combined network of over 1,700 employees and 55 terminals nationwide, they offer efficient services that prioritize customer satisfaction and operational excellence.
Job DescriptionThis position will focus on developing and maintaining key national customers. The successful candidate will work closely with the VP, Sales & Customer Service, to create growth strategies within these customers. As a liaison between the Customer and our organization, you will collaborate with the Customer to grow business, present reviews, and drive new strategies.
You will work cross-functionally with key internal stakeholders to drive revenue growth with a focus on profitability, operational fit, and customer experience. Revenue growth, focusing on existing customer penetration as well as customer profitability, is the minimum objective for this role.
Key Responsibilities:- Collaborate with customer partnership initiatives and contract renewals in the reseller sector
- Manage implementation and setup for existing reseller customers
- Oversee customer quality assurance and scorecard performance
- Act as liaison across parcel & courier services, and between sales, operations, customer service, automation, and billing teams
- Provide insights to management on reporting, industry trends, and competitor analysis
- Identify process gaps and recommend improvements in reseller operations
- Analyze customer profiles, including changes and business impact, to support company strategy
- Assist in preparing pricing requests and validating customer profiles
- Cultivate and maintain strong relationships with reseller clients
- Ensure timely resolution of customer issues to maintain satisfaction
- Stay updated on industry best practices and innovations in reseller services
- 5+ years' experience in sales or development, preferably in logistics
- Strong interpersonal communication and follow-up skills
- Client-focused mindset for internal and external service
- Excellent business acumen, with courier/supply chain knowledge preferred
- Proficiency in CRM software and data analysis
- Demonstrated drive, persistence, and initiative
- Proven planning, organizational, and time management abilities
- Exceptional presentation skills
- Advanced proficiency in MS Excel for data and trend analysis
- Competence in other MS Office tools
- Analytical problem-solving capabilities
- Ability to manage multiple priorities in a fast-paced environment
- Bachelor's degree in business, Logistics, or related field is preferred
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