Quality and Safety Manager

3 days ago


Richmond, British Columbia, Canada Vancouver Coastal Health Full time

Overview:

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Vancouver Coastal Health (VCH) is a world-class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. Our vision of healthy lives in healthy communities inspires us.

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Job Summary:

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Come work as a Quality Leader, Clinical Quality and Safety at VCH, providing specialized skills in the support of achieving Vancouver Coastal Health's organizational and quality improvement strategic direction.

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Key Responsibilities:

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  • Provide expertise and support to clinical operations, corporate services, and unit-based teams directed at improving the safety and quality of care and client experience at VCH.
  • Promote the development and enrichment of an organization-wide improvement culture, and work as part of the team to achieve outcomes, provide leadership to specific projects, support the identification of system improvement opportunities, support the development of knowledge, and the use of quality improvement methods and tools to improve work processes.
  • Function at all levels of the organization, across all programs and sites, partner with point-of-care teams (physicians, nursing, and allied care) and interact with senior leadership, clinical directors, patient and resident care management and corporate and support leaders.
  • Three (3) to five (5) years recent, related experience with quality improvement, or an equivalent combination of education, training and experience.
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Requirements:

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  • Knowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (e.g., process mapping, workflow diagrams, system monitoring and evaluation, PDSA cycles, data display with run and control charts).
  • Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.
  • Utilizes independent thinking and creative problem-solving abilities.
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What We Offer:

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  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan.
  • Grow your career with employer-paid training and leadership development opportunities.
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families.
  • Award-winning recognition programs to honour staff, medical staff and volunteers.
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Salary: Estimated CAD $55,000 - $70,000 per annum, based on location and experience.



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