Senior Unit Manager

3 weeks ago

Mississauga, Ontario, Canada Gate Gourmet Canada Full time
Company Overview:
Gate Gourmet Canada is a leading provider of food and beverage services to the airline industry. We are committed to delivering high-quality products and services that exceed our customers' expectations.

Salary: $120,000 - $180,000 per year, depending on experience and qualifications.

About the Job:
We are seeking an experienced Senior Unit Manager to join our team in Montreal. As a key member of our leadership team, you will be responsible for ensuring the operational success of our units, driving business growth, and delivering exceptional customer service.

Main Responsibilities:
  • Establish and maintain annual budgets, profit objectives, and responsibility for the financial and operational performance of each unit through effective management of each leadership team and collaboration with Finance.
  • Maintain an up-to-date knowledge of the specific Key Performance Objectives (KPIs) and other operational performance goals of each unit, adjusting annually as global objectives evolve. Initiate corrective action plans to ensure individual and team efforts are adjusted as needed to stay on track in efforts to achieve profit and performance objectives.
  • Ensure customer specifications are clearly understood and that all products and services are being prepared and/or performed to the customer's satisfaction, as reported through regular surveys. Collaborate with Commercial team to develop and maintain good customer relations through periodic meetings at individual airports and corporate offices.
  • Ensure Unit Management teams are complying with all corporate Quality and Safety training and tracking programs to ensure food safety, accident, and injuries goals are met.
  • Establish and direct a regional labor control plan designed to meet future staffing needs of each unit, with emphasis on professional development of internal candidates for promotion through ensuring widespread participation in performance management programs.
  • Direct the establishment of, and ensure the execution of, routine and preventive maintenance programs for all kitchen equipment (cooling, heating, refrigeration) to minimize cost and increase the planned life of these assets.
  • Direct and coordinate regional planning for construction of new and/or expanded facilities to include capital planning, capacity studies, feasibility analyses, and facility layout and design.
  • Develop short and long-range strategic plans, both financial and non-financial, for each unit.
  • Ensure compliance with all local, state, and federal laws governing the conduct of business and ensure understanding and compliance with all corporate policies, procedures, and collective bargaining agreements.
  • Achieve operation/organizational goals by establishing standards and procedures; measuring results against plans and KPIs; evaluating and improving methods; course correcting as necessary. Utilize corporate assets including but not limited to Lean/Opex, Human Resources, Labor Relations, IT, SAP, and CIM representatives to support goal achievement.

In this role, you will have the opportunity to make a significant impact on the success of our organization and contribute to the delivery of exceptional customer experiences. If you are a motivated and results-driven professional with a passion for leadership and operations, we encourage you to apply.

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