Restaurant/Amusement Service Supervisor

4 weeks ago

Winnipeg, Manitoba, Canada Cineplex Full time

Job Summary

The Service Supervisor is a key member of the Cineplex team, responsible for supporting the Player team in all guest service areas to ensure Rec Room standards are maintained, maximizing revenues and profits to agreed budgetary limits while ensuring memorable service is delivered to our guests.

Key Responsibilities

  • Responsible for executing Groups & Events within venue, providing seamless guest service.
  • Understand and effectively follow all Rec Room values, policies and procedures.
  • Protect and enhance the Rec Room brand.
  • Practice and role model Company culture.
  • Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room.
  • Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
  • Ensure that all Front of House staff are dressed appropriately at all times.
  • Ensure that all Front of House areas are clean and tidy at all times.
  • Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • Greet and handle all guest interactions with a high level of professionalism and hospitality.
  • Be readily available at all times to resolve all guest concerns using the Rec Room L.A.S.T. model.
  • Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
  • Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
  • Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
  • Must be able to delegate tasks appropriately to team members.
  • Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
  • Conduct practical training of new employees, and provide coaching and feedback.
  • Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
  • Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements.
  • Maintain effective communications within and outside of the Rec Room to ensure flawless execution.
  • Ensure that the facility consistently meets the Rec Room standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
  • Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
  • Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
  • Ensure that any and all variances are handled immediately.
  • Anticipate and react to any changes in business levels while maintaining excellent guest service.
  • Follow all provincial Health, Food Safety and Liquor service legislative requirements.

Requirements

  • 1-3 years of supervisory experience in the food service, retail and / or amusement industry.
  • Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
  • Ability to work under pressure while complying with all relevant legislation.
  • Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
  • Experience in all aspects of customer service and people management.
  • Experience in training will be considered an asset.
  • Familiarity with point of sale systems will be considered an asset.
  • Demonstrated ability to lead and direct a team
  • Strong working knowledge of restaurant industry principles, methods, practices, and techniques
  • Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.

Working Conditions

  • Interacts with customers, employees and management.
  • Standing for extended periods of time.
  • Will work flexible shifts.
  • Extended hours as required.
  • Manual dexterity required to use desktop computer and point-of-sale system, as required.
  • Lifting or moving up to 50 lbs may be required.
  • Exposure to hot grill or oven with temperatures as high as 350-500F.
  • Exposure to walk-in refrigerator with temperatures as low as 40oF.
  • Exposure to walk-in freezer with temperatures as low as 0oF.
  • Some travel may be required.
  • Ability to attend and conduct presentations.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Life at Cineplex

Cineplex is synonymous with entertainment. Known as Canada's largest and most innovative film exhibitor, we're so much more than movies – operating The Rec Room, Canada's favourite destination for 'Eats & Entertainment' and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

  • Restaurant/Amusement Service Supervisor

    1 month ago

    Winnipeg, Manitoba, Canada Cineplex Full time

    Job Title: Restaurant/Amusement Service SupervisorJob Summary:Cineplex Entertainment is seeking a Restaurant/Amusement Service Supervisor to join our team at The Rec Room Seasons of Tuxedo. As a Restaurant/Amusement Service Supervisor, you will be responsible for supporting the Player team in all guest service areas to ensure Rec Room standards are...

  • Cineplex Amusement Host

    3 weeks ago

    Winnipeg, Manitoba, Canada Cineplex Full time

    {"h1": "The Ultimate Entertainment Experience","h2": "Job Title: Amusement Host/Cashier","p": "Are you passionate about delivering exceptional customer experiences and creating memorable moments for our guests? Do you have a knack for promoting fun and entertainment? We are seeking a dynamic Amusement Host/Cashier to join our team at The Rec Room Seasons of...

  • Restaurant Supervisor

    4 weeks ago

    Winnipeg, Manitoba, Canada Smitty's Restaurant & Lounge Full time

    Job Title: Restaurant SupervisorAbout the Role:We are seeking a highly skilled Restaurant Supervisor to join our team at Smitty's Restaurant & Lounge. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are met.Key...

  • Restaurant Supervisor

    4 weeks ago

    Winnipeg, Manitoba, Canada Smitty's Restaurant and Lounge - Meadowood Full time

    Job Title: Restaurant SupervisorAbout the Role:We are seeking a highly skilled Restaurant Supervisor to join our team at Smitty's Restaurant and Lounge - Meadowood. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the...

  • Restaurant Supervisor

    4 weeks ago

    Winnipeg, Manitoba, Canada Smitty's Restaurant and Lounge - Meadowood Full time

    Job Title: Restaurant SupervisorAbout the Role:We are seeking a highly skilled Restaurant Supervisor to join our team at Smitty's Restaurant and Lounge - Meadowood. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the...

  • Restaurant Operations Supervisor

    1 week ago

    Winnipeg, Manitoba, Canada Subway Restaurant Full time

    We are seeking a skilled Restaurant Operations Supervisor to join our team at Subway Restaurant.About the RoleAs a Restaurant Operations Supervisor, you will be responsible for ensuring the smooth operation of our restaurant, overseeing daily activities, and maintaining high standards of customer service and food quality.Key ResponsibilitiesSupervise and...

  • Restaurant Supervisor

    4 weeks ago

    Winnipeg, Manitoba, Canada Royal Punjabi Restaurant Full time

    Job Summary: We are seeking a skilled Restaurant Supervisor to join our team at Royal Punjabi Restaurant. As a key member of our management team, you will be responsible for overseeing the daily operations of our dining establishment, ensuring that our customers receive exceptional service and that our food meets the highest quality standards.Key...

  • Restaurant Supervisor

    2 weeks ago

    Winnipeg, Manitoba, Canada Silver Heights Restaurant Ltd. Full time

    Job SummaryAt Silver Heights Restaurant Ltd., we are seeking a skilled Restaurant Supervisor to join our team. As a key member of our dining operations, you will be responsible for supervising and coordinating the activities of our food preparation and service staff. If you have a passion for delivering exceptional customer experiences and leading a...

  • Restaurant Operations Supervisor

    2 weeks ago

    Winnipeg, Manitoba, Canada Royal Punjabi Restaurant Full time

    Job DescriptionWe are seeking a highly skilled and experienced Restaurant Operations Supervisor to join our team at Royal Punjabi Restaurant.Key Responsibilities:Determine the types of services to be offered and implement operational procedures to ensure seamless day-to-day operations.Negotiate arrangements with suppliers for food and other essential...

  • Restaurant Operations Supervisor

    5 days ago

    Winnipeg, Manitoba, Canada Subway Restaurant Full time

    We are seeking a skilled Restaurant Operations Supervisor to join our team at Subway Restaurant. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our restaurant, providing exceptional customer service and leading a high-performing team.About the RoleThe successful candidate will have a proven track record...

  • Restaurant Supervisor

    4 weeks ago

    Winnipeg, Manitoba, Canada Silver Heights Restaurant Ltd. Full time

    Job Summary: We are seeking a skilled Restaurant Supervisor to join our team at Silver Heights Restaurant Ltd. The successful candidate will be responsible for overseeing the daily operations of our food service team, ensuring that our high standards of quality and customer service are consistently met.Key Responsibilities:Supervise and coordinate the...

  • Amusement Park Game Attendant

    2 weeks ago

    Winnipeg, Manitoba, Canada North American Midway Entertainment-Canada Co. Full time

    We are seeking a Team Player for a Seasonal On-the-Road Amusement Park Game Attendant position with North American Midway Entertainment-Canada Co. in Canada.Key Responsibilities:Operate game booths and collect tickets and fees.Perform routine maintenance tasks on rides and equipment.Assist with the sale and rental of sports and accessory equipment.Engage...

  • Restaurant Supervisor

    2 weeks ago

    Winnipeg, Manitoba, Canada Tim Hortons Full time

    Restaurant Supervisor RoleWe are seeking a qualified Restaurant Supervisor to join our team at Tim Hortons. The successful candidate will be responsible for overseeing daily restaurant operations, ensuring high-quality customer service, and supporting team members in achieving sales goals.Key ResponsibilitiesEstablish Work Schedules: Develop and implement...

  • Restaurant Supervisor

    1 month ago

    Winnipeg, Manitoba, Canada Firehouse Subs Full time

    Are you a people person who cares about your team members as individuals?We're looking for a Restaurant Supervisor to join our team at Firehouse Subs. As a Restaurant Supervisor, you'll be responsible for running and managing the shift, greeting and welcoming guests with your warm and friendly nature, and preparing and serving hearty and flavorful subs.Key...

  • Restaurant Team Lead

    2 weeks ago

    Winnipeg, Manitoba, Canada Boujee Restaurant & Bar Full time

    Restaurant Supervisor Job DescriptionBoujee Restaurant & Bar seeks a skilled Restaurant Supervisor to oversee the smooth operation of our kitchen and front-of-house teams. Key responsibilities include:Key ResponsibilitiesTeam Management: Supervise and coordinate the activities of kitchen staff, ensuring efficient food preparation and presentation.Inventory...

  • Food Service Supervisor

    4 weeks ago

    Winnipeg, Manitoba, Canada Monticchio resturant LTD. Full time

    At Monticchio Restaurant LTD., we are seeking a skilled Food Service Supervisor to lead our restaurant team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our restaurant, including supervising and coordinating the activities of our food service staff.Key Responsibilities:Supervise and...

  • Restaurant Operations Manager

    2 weeks ago

    Winnipeg, Manitoba, Canada McDonald's Restaurant Full time

    Job Summary:A Restaurant Supervisor at McDonald's Restaurant coordinates staff and ensures food quality and customer satisfaction in a fast-paced environment.Key Responsibilities:Requisitioning suppliesTraining staffMaintaining recordsEnsuring a client-focused approachExcellent communication skillsTeam-oriented mindsetRequirements:Experience in food...

  • Restaurant Service Host

    3 weeks ago

    Winnipeg, Manitoba, Canada Smitty's Restaurant Full time

    We are seeking a skilled Restaurant Service Host to join our team at Smitty's Restaurant!About the RoleAs a Restaurant Service Host, you will be responsible for creating a positive first impression for our guests, maintaining a clean and organized dining area, and ensuring seamless service.Key ResponsibilitiesWelcoming guests and seating them in a timely...

  • Restaurant Operations Manager

    1 week ago

    Winnipeg, Manitoba, Canada Silver Heights Restaurant Ltd. Full time

    About Silver Heights Restaurant Ltd.We are a dynamic and fast-paced restaurant committed to delivering exceptional dining experiences. As we continue to grow, we seek an experienced Food Service Supervisor to join our team.

  • Food Service Supervisor

    4 weeks ago

    Winnipeg, Manitoba, Canada Singh Sweet Mahal Full time

    Job Title: Food Service Supervisor - Restaurant ManagementJob Summary: We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Singh Sweet Mahal. As a Food Service Supervisor, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet...