Director of Claims Operations

3 days ago


Montreal, Quebec, Canada Optimum General Inc. Full time
Job Title: Director of Claims Operations

Optimum General Inc. is seeking a seasoned professional to lead our claims operations team. As a key member of our senior management team, you will be responsible for defining our claims handling philosophy, setting policies, standards, procedures, and reserving guidelines, and monitoring adherence.

Key Responsibilities:
  • Develop and update claims policies, standards, procedures, and reserving guidelines and monitor adherence
  • Ensure that claims policies and practices take into consideration the market and the company vision and objectives
  • Provide support to branch management to ensure the technical competencies of local claims management
  • Conduct audits to verify compliance with policies, procedures, and guidelines
  • Approve claim settlements exceeding branch authority
  • Liaise with the Head Office's Senior Management with periodic and ad hoc reports
  • Active participant of the Internal Management Committee
Requirements:
  • Post Secondary Education
  • Minimum 15 years of direct claims handling experience
  • Five years leading a team
  • CIP or FCIP designation
  • Working knowledge of Ontario Auto and SABS
  • Working knowledge of property and casualty claims
  • Solid analytical skills with ability to question assumptions
  • A curious mind
  • Strong communication, management, and interpersonal skills
  • Ability to think and act strategically and to implement changes
  • Solutions-oriented
  • Strong project management and negotiation skills
  • Demonstrated leadership; executive presence

At Optimum General Inc., we are committed to providing specialized and innovative solutions to our valued broker partners and policyholders. Our adaptive products are exclusively available through an extensive distribution network of selected independent brokers across Canada. We are committed to long-term relationships and provide personalized service and customized products to meet the emerging needs of individuals and businesses.

Our client-oriented and knowledgeable experts underwrite a variety of risks, including niche and non-commodity segments. Since 1976, our team has provided insurance to Canadians from our offices located in Québec, Ontario, Manitoba, Alberta, and British Columbia.

Optimum General Inc. is a Canadian company operating through its three subsidiaries: Optimum Insurance Company Inc., Optimum West Insurance Company Inc., and Optimum Farm Insurance Inc.



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