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Building Maintenance Associate

1 month ago

Ottawa, Ontario, Canada Ainsworth Full time

Job Summary

The Building Attendant is a key role in creating exceptional service and best-in-class resident experience through timely and efficient maintenance in the parking, exterior, and amenity areas of the property.

Responsibilities

  • Provide customer-service oriented interactions with residents
  • Perform cleaning duties, including litter pick-up, sweeping, shoveling, pressure washing, or as assigned by the Building Operator/Service Manager
  • Conduct daily maintenance of pool, hot tub, and sauna
  • Push out waste, recycle, and organics bins for service as scheduled
  • Collect garbage in parkade and exterior street levels daily
  • Clean amenity barbeques daily
  • Maintain indoor and outdoor potted plants, including watering
  • Perform outdoor shrub and seasonal plantings maintenance
  • Monitor and adjust irrigation systems for optimal efficiency
  • Conduct weekly green roof maintenance, ensuring all garbage and debris is removed, items are secure, and no immediate falling or trip hazards are present
  • Monitor parking and enforce Rules and Regulations with the Resident Experience Manager
  • Respond to lobby entrance snow removal and ice melt applications
  • Handle and store hazardous materials appropriately, ensuring all SDS are kept readily available and up to date
  • Accompany vendors and contractors while work is being completed, if required
  • Assist with completing work orders and turnover maintenance
  • Conduct daily vacant suite checks, ensuring no leaks, extreme temperature fluctuations, or security breaches are present
  • Practice occupational health and safety standards; Ensure all mechanical areas are clean, swept, mopped, and safe for all occupants
  • Ensure all tools and cleaning equipment is maintained and serviced regularly
  • Conduct weekly elevator testing, including cab levelling, testing the emergency alarm button, and testing the callout button
  • Manage hazardous materials and promptly respond to environmental hazards
  • Uphold and report breaches of the rules and regulations of the property
  • Other related duties as required. May require heavy lifting
  • Assist with receiving deliveries, and assembling items (ex. shelving), as required
  • Maintain excellent resident relations by employing customer service-based approaches, address and document resident concerns and complaints and any emergencies in the building
  • Practice excellent resident relations through working collaboratively with other team members to ensure resident requests and concerns are dealt with in a timely and professional manner
  • Further support efforts to ensure excellent resident satisfaction and service delivery and exceeding resident expectations through prompt service and ongoing communication with site team
  • Participate in resident and staff community support events, as appropriate
  • Complete all work order documentation through Yardi, accurately, and in a timely manner
  • Responsible for daily entries in the snow removal log, seasonally
  • Maintain up-to date Safety Data Sheets for maintenance products and adherence to the OHSA rules and regulations
  • Keep current all maintenance records, files and documentation in accordance with established procedures
  • Complete all mandatory training sessions in a timely manner.
  • Complete goal setting initiative in Dayforce and review/assess status of goals throughout the year with leader