Automotive Solutions Specialist
1 month ago
Job Role Overview
We are seeking an enthusiastic and knowledgeable Automotive Service Advisor to join our team at Go Auto.
About the Role
As an Automotive Service Advisor, you will be the primary point of contact for customers, providing exceptional customer service and ensuring a positive experience from initial contact through to the completion of service.
Key Responsibilities
- Provide expert advice to customers on their vehicle needs, presenting options and recommendations in a clear and concise manner.
- Prepare and provide accurate estimates for repairs and maintenance, working closely with technicians to ensure accurate pricing and timely completion.
- Communicate effectively with customers, keeping them informed throughout the service process and addressing any concerns or issues that may arise.
- Ensure all customer interactions are conducted in a professional and courteous manner, reflecting positively on Go Auto.
- Collaborate with the service team to ensure seamless communication and efficient service delivery.
Requirements
To be successful in this role, you will require:
- A genuine passion for cars and a strong understanding of automotive technology.
- Exceptional communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving skills, with the ability to analyze complex situations and provide effective solutions.
- Proficiency in computer skills, including estimating and service management software.
- A valid driver's license.
What We Offer
At Go Auto, we offer a comprehensive compensation package, including competitive salary, benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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