Salesforce Administrator

17 hours ago

Toronto, Ontario, Canada Atlantic Full time
Job Title: Salesforce Administrator

Atlantic is seeking a highly skilled Salesforce Administrator to join our Enterprise Applications group. As a key member of our team, you will be responsible for leveraging technology to revolutionize our core capabilities and maximize business outcomes.

Key Responsibilities:
  • Provide end-user support and troubleshooting assistance to ensure timely resolution.
  • Configure, customize, and maintain the Salesforce instance to align with evolving business needs.
  • Collaborate with stakeholders to gather requirements, design solutions, and implement changes.
  • Customize and configure the platform to suit unique workflows, processes, and data models, integrating with external applications as needed.
  • Create and maintain custom objects, fields, formulas, workflows, validation rules, and process builder flows to automate business processes.
  • Design and implement automation such as flows, approval processes, and triggers to streamline operations and boost efficiency.
  • Develop custom reports, dashboards, and visualizations to provide valuable insights to drive decision-making.
  • Manage user profiles, roles, permissions, public groups, Organization Wide Defaults, sharing rules, and security settings to ensure data integrity and compliance with company policies.
  • Manage data to improve Salesforce data quality, implementing rules and automation as needed for consistency of reporting.
  • Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and scalability.
  • Conduct regular system audits, prepare for upgrades, and manage Salesforce data feeds and integrations.
  • Stay updated with Salesforce platform updates, releases, and best practices, making recommendations for enhancements and improvements.
  • Facilitate training sessions, create documentation, and support staff in adopting new functionalities to ensure high user engagement and satisfaction.
Requirements:
  • University Degree in Business, Information Technology, or related major.
  • Certification in Salesforce Administration or Advanced Administrator.
  • 5+ years of work experience as a Salesforce Administrator managing Salesforce environment (configure and customize) and supporting 100+ users.
  • Advanced skills in building custom apps and objects, formula fields, workflows, custom views, reports, and dashboards.
  • Advanced skills in applying automation to solve complex business problems.
  • Advanced skills in loading and managing large and complex data sets within Salesforce environment and data lake.
  • Proficient in Office 365 with expert-level skills in Excel.
  • Experience with Atlassian tools including Jira and Confluence, and ticketing system such as Zendesk, ServiceNow, etc.
  • Experience with data governance and data management.
  • Experience working in Agile/Scrum environments and complex multi-phase projects.
  • Experience in business analysis, including elicitation and management of business requirements.
  • Experience in writing user stories and business process documentation.
  • Excellent interpersonal skills and demonstrated ability to build collaborative relationships to obtain consensus and engagement among multiple partners.
  • Ability to communicate fluently in French would be an asset.

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