Restaurant Operations Manager

3 weeks ago


Burnaby, British Columbia, Canada Bubble Waffle Cafe Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Bubble Waffle Cafe. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring seamless delivery of exceptional customer service and high-quality food products.

Key Responsibilities
  • Operations Management: Oversee daily restaurant operations, including staff supervision, inventory management, and maintenance of equipment and facilities.
  • Customer Service: Ensure that every customer has an exceptional dining experience by maintaining high standards of cleanliness, quality, and service.
  • Staff Management: Recruit, train, and develop a high-performing team of servers, hosts/hostesses, cooks, and dishwashers to provide excellent service and support.
  • Financial Management: Manage labor costs, maintain accurate records, and ensure timely payment of bills and invoices.
  • Sales and Marketing: Identify opportunities to increase sales through targeted promotions, loyalty programs, and social media engagement.
Requirements
  • Education: College/CEGEP diploma or equivalent in hospitality management, business administration, or a related field.
  • Experience: 1-2 years of experience in a restaurant management role, preferably in a fast-paced environment.
  • Skills: Strong leadership skills, excellent communication and interpersonal skills, ability to multitask and work under pressure, basic math skills and attention to detail.
  • Certifications: Food Safety Certification (e.g., HACCP) and Basic First Aid Certification.
Benefits
  • Competitive Salary: $45,000 - $55,000 per year, depending on experience.
  • Bonuses and Incentives: Performance-based bonuses and incentives for meeting sales targets and achieving operational excellence.
  • Health Benefits: Comprehensive health insurance plan, including medical, dental, and vision coverage.
  • Paid Time Off: Generous paid time off policy, including vacation days, sick leave, and holidays.


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