IT Support Specialist: System Architect

3 weeks ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Job Overview

The Toronto-Dominion Bank (Canada) is seeking an experienced IT Support Specialist to join our team. As a senior member of our support team, you will be responsible for providing expert advice and leading in system planning, performance, availability, integration, operations, and release/deployment management.

Key Responsibilities

  • Provide 4th level support for production incidents as required and serve as a single point of contact for business communications related to production incidents, escalating when necessary.
  • Oversight of detailed investigations of incidents to evaluate root causes and ensure targeted remediation plans are implemented; manage problem tickets through to completion and implement changes necessary to prevent future incidents covering a broad range of fraud internal and vendor applications.
  • Act as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support.
  • Define, deploy, and/or lead systems/applications activities to support clients and applications.
  • Identify, recommend, source, negotiate, and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs.
  • Influence project direction: foresee issues and gaps, identify solutions, and provide guidance on resiliency and alerting/monitoring required for support.
  • Test, debug, and performance analyze and document environment components.
  • Troubleshoot initial failures, coordinate resolution efforts, and communicate with appropriate members.
  • Collaborate with business leaders, IT professionals, vendors/outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated.
  • Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery.
  • Drive and manage controls covering change management, production implementation, compliance, and business continuity (both application and resource).
  • Participate in technology audits by gathering and providing evidence.
  • Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of the production environment.
  • Work with vendor partners for incident/problem resolution, coordinate change management, and ongoing support.
  • Develop/maintain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies, and impact on business solutions.
  • Identify opportunities to minimize cost, provide recommendations, and/or deliver corresponding strategic solutions to support cost effectiveness.
  • May develop and/or contribute to negotiations of third-party contracts/agreements.
  • Work effectively as a team, supporting other members of the team in resolving critical service issues.
  • Prioritize and manage own workload in order to deliver quality results and meet timelines.
  • Support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues/points of interest.
  • Participate in knowledge transfer within the team and business units.
  • Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or team.
  • Provide guidance and knowledge to L2 and L3 support teams, including knowledge transfer and training support.
  • Primary subject matter expert in multiple areas and consults with clients/project teams with respect to all aspects of operational support/solutions.
  • Works independently and/or autonomously as a senior/lead on a diverse range of tasks/operational support of solutions and is relied upon to coach/educate other Assignments are highly complex and multifaceted.

Requirements

  • A minimum of 7 years of prior experience as an IT Support Analyst or having a development background in Banking Operations technologies.
  • A strong understanding of Mainframe, Unix, Linux, AIX platforms.
  • Experience in Mainframe COBOL, JCL, Endevor. z/OS, IMS DB/DC.
  • Experience in Database DB2/SQL (data retrieval/update/inserts).
  • Experience in Schedulers preferred CA7, Autosys.
  • Experience in ETL Tools preferred Ab Initio and/or Datastage, Informatica, Talend.
  • A strong understanding of ITIL Incident Management, Problem Management, and Change Management, preferred knowledge of ServiceNow.
  • A good understanding of Azure Cloud environment.
  • Experience in API, Microservices development, and integration using Java/Spring Boot, Node.js.

Compensation Package

This position offers a competitive salary between $100,000-$150,000 per year, depending on experience, plus variable compensation and several benefits such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits, discounts, career development, reward, and recognition programs.

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