Spa Operations Manager

7 days ago

Surrey, British Columbia, Canada Raj Uptown Salon & Spa Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Spa Manager to join our team at Raj Uptown Salon & Spa Ltd. As a key member of our management team, you will be responsible for the overall direction and success of our spa operations.

Key Responsibilities
  • Direct and control daily spa operations, ensuring a high level of customer satisfaction and service quality.
  • Evaluate daily operations to identify areas for improvement and implement changes as needed.
  • Plan and organize daily spa operations, including staff scheduling and resource allocation.
  • Establish and implement policies and procedures for staff, ensuring compliance with company standards and regulations.
  • Manage contracts for advertising and marketing strategies to promote our spa services.
  • Hire, train, and supervise a team of spa staff, including therapists and receptionists.
  • Address customer complaints and concerns in a professional and courteous manner.
Requirements
  • 1-2 years of experience in a spa management role.
  • Secondary (high) school graduation certificate.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Attention to detail and organizational skills.
  • Client-focused and results-driven.
Work Environment

Our spa is a dynamic and fast-paced environment, with a focus on providing exceptional customer service and promoting a positive work culture.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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