Senior Communication Consultant

1 month ago


Montreal, Quebec, Canada Intact Financial Corporation Full time

We are seeking a skilled Senior Communication Consultant to join our Human Resources team for a temporary contract of 1 year.

This newly created role will be responsible for creating, organizing, managing and maintaining Help Articles (HR processes, procedures and policies) in Workday (our HR system).

You will make sure that Help Articles (HR processes, procedures and policies) are accurate, up-to-date and compliant with our internal standards. In this role, you will act as the main point of contact between HRDirect (our HR Call Center) and our HR expertise team for everything related to Help Articles.

Key Responsibilities:

  • Create, review, edit and format Help Articles in Workday based on our internal standards and make recommendations on best practices.
  • Identify, analyze and diagnose major issues with Help Articles and make recommendations for improvements.
  • Ensure that our Help Articles are written and delivered in a way that is understood by our employees and managers.
  • Ensure that our Help Article deployment plan is followed and updated.
  • Collaborate with HR expertise teams on all aspects related to knowledge base and help articles.
  • Provide training and support to our team and other HR expertise teams on Help Articles standards and procedures.
  • Identify opportunities for process improvements, automation and efficiency gains.

Requirements:

  • Bachelor degree in Communications or related field.
  • 5 to 8 years of experience in a similar position.
  • Outstanding organizational skills.
  • Excellent communication skills.
  • Excellent analytical skills and attention to details.
  • Demonstrates initiative, good judgment and autonomy.
  • Capacity to adapt rapidly in an ever-changing environment.
  • Knowledge of Workday an asset.
  • Positive attitude and strong sense of ethics.
  • Bilingualism in French and English required - Need to interact on a regular basis with colleagues across the country.

What We Offer:

  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.


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