Senior Vice President of Customer Success

4 weeks ago


Mississauga, Ontario, Canada BoomerangFX Full time
About BoomerangFX

BoomerangFX is a leading provider of healthcare SaaS solutions, recognized by the Deloitte Fast 500 program as one of the fastest growing technology companies in Canada and North America. We specialize in offering integrated clinic practice management software, digital marketing, and e-learning solutions to the private healthcare industry.

Our Mission

We are committed to delivering innovative solutions that help private healthcare practices succeed in the marketplace. Our cloud-based SaaS platform integrates advanced clinic workflow management tools, electronic medical records, accounting, data analytics, digital advertising, lead generation, and e-learning in a single user-friendly solution.

Job Summary

We are seeking an exceptional Vice President of Customer Success to join our executive team and drive transformative customer experiences. The successful candidate will craft and execute a visionary customer success strategy that aligns with our ambitious growth goals, focusing on driving customer value, satisfaction, and loyalty.

Key Responsibilities
  • Craft and execute a customer success strategy that aligns with our growth goals
  • Inspire and mentor a diverse customer success team, fostering a culture of excellence and accountability
  • Develop and implement comprehensive metrics to track customer health and success
  • Partner with sales, product, and marketing teams to champion customer needs and advocate for enhancements
  • Be the voice of our customers at the executive level, influencing product direction and company strategy
Requirements
  • 10+ years of senior leadership experience in customer success or account management
  • Experience leading large, high-performing customer success teams
  • Strong analytical skills with the ability to leverage data to drive decisions
  • Experience in the performance management or digital marketing sectors
  • Familiarity with performance management and marketing automation tools
What We Offer
  • Casual dress
  • Dental care
  • On-site parking
  • 8 hour shift
  • Monday to Friday


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