Customer Service Representative

2 weeks ago

Mississauga, Ontario, Canada accobrands Full time
Job Overview

We are seeking a highly skilled Customer Service Representative - Product Expert to join our team in Mississauga, Ontario. This role involves supporting customers with their orders and inquiries while providing exceptional service.

About the Role

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently with a strong sense of organization and attention to detail. The Customer Service Representative - Product Expert will be responsible for processing customer purchase orders, placing product orders using an ERP system, and resolving issues related to pricing errors, discontinued items, and below minimum quantities or order levels.

Responsibilities
  • Process incoming customer purchase orders via phone, fax, and email; including order entry, order maintenance, credit, and debit note processing.
  • Place customer product orders using an ERP system while ensuring efficiency and high attention to detail.
  • Review and resolve issues related to pricing errors, discontinued items, below minimum quantities, or below minimum order levels.
  • Initiate contact with the customer to communicate and resolve any issues, respond to customer inquiries, and consistently provide excellent service.
  • Ensure Return Merchandise Authorizations (RMA) are issued in accordance with company policies.
  • Work closely with 3PL providers and logistics teams to effectively manage outbound orders.
  • Collaborate with cross-functional partners, including Sales, Service, Marketing, Distribution, and Finance, to resolve product quality issues in a timely and efficient manner.
Qualifications
  • Minimum High School diploma required.
  • 1-2 years of experience in a customer service role preferred, but not required.
  • Able to read, write, and speak fluently in English and French.
  • Excellent oral and written communication skills.
  • Strong analytical and problem-solving skills.
  • Able to work independently with a strong sense of organization and attention to detail.
  • Committed to service excellence to ensure the best possible customer experience.
  • Demonstrated ability to handle stress and resolve conflicts with diplomacy and tact.
  • Working knowledge of MS Office suite.
  • Knowledge of Oracle, SAP, and other ERP systems is considered an asset.
  • Must be able to work from our Mississauga, Ontario location on a hybrid basis.
Salary

The estimated salary for this position is between $55,000 to $65,000 per year, depending on experience.

  • Customer Service Representative

    1 month ago

    Mississauga, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Mississauga. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Take customer orders efficiently and...

  • Customer Service Representative

    4 weeks ago

    Mississauga, Ontario, Canada N Philip Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at N Philip. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive dining experience.Key Responsibilities:Welcoming customers to our...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Ontario, Canada Baxter Full time

    About the RoleBaxter is seeking a skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries, and resolving issues related to orders, products, and services.Your primary goal will be to deliver exceptional customer service, ensuring that customers...

  • Customer Service Representative

    1 month ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at beBee Professionals. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to provide timely and professional customer service.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    1 month ago

    Mississauga, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Mississauga is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit,...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada The Colour Model Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Oneness Insurance Agency Inc.About the RoleThe successful candidate will be responsible for providing exceptional customer service, handling sales transactions, and maintaining accurate records.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Mississauga, Ontario, Canada Baxter Full time

    Transform Healthcare with BaxterBaxter is a leading medical innovations company that transforms healthcare. We are seeking a talented Customer Service Representative to join our team.About the RoleAs a Customer Service Representative, you will apply subject matter expertise and technical knowledge to deliver exceptional customer service. You will be the...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Mobiphix Full time

    Job Title: Customer Service RepresentativeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team at Mobiphix as a Customer Service Representative.Key ResponsibilitiesThis is an exciting opportunity for someone who enjoys working in a fast-paced environment, handling cash transactions, and providing excellent customer...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Starbank Convenience Mart Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Starbank Convenience Mart. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

  • Customer Service Representative

    1 month ago

    Mississauga, Ontario, Canada Human Appeal Full time

    Customer Service RepresentativeAt Human Appeal, we are seeking a skilled Customer Service Representative to play a vital role in maintaining relationships with our donors. As a key member of our team, you will be responsible for ensuring clear communication with donors, updating them on how their donations have been spent, and providing excellent customer...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Starbank Convenience Mart Full time

    We are seeking a skilled Customer Service Representative to join our team at Starbank Convenience Mart.About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean store environment. You will work in a fast-paced environment and be required to...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada SME GROUP Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at SME GROUP. In this role, you will be responsible for providing exceptional customer service to clients and the public, responding to inquiries, and resolving issues in a timely and professional manner.

  • Customer Service Representative

    1 month ago

    Mississauga, Ontario, Canada Pam Pabla Insurance Agency Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Pam Pabla Insurance Agency team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Assist clients with...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Everyday Wireless Full time

    Everyday Wireless Retail Sales Associate JobWe are looking for a dedicated and detail-oriented Customer Service Representative to join our team at Everyday Wireless.About the RoleThis permanent full-time position involves working 32-40 hours per week in a fast-paced retail environment. As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Pizza Pizza Dundas Full time

    About Pizza Pizza DundasWe are a dynamic and fast-paced team seeking an exceptional Customer Service Representative to join our crew. If you have excellent communication skills, a passion for delivering outstanding customer experiences, and a keen eye for detail, we want to hear from you!As a Customer Service Representative with Pizza Pizza Dundas, you will...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Skyservice Full time

    Company OverviewAt Skyservice, we strive to provide exceptional customer service in the aviation industry. Our team is committed to ensuring a seamless experience for our clients and their guests.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our ground support team, you will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Ontario, Canada GALAXY FREIGHTLINE INC Full time

    At Galaxy Freightline Inc., we are looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their needs are met. Your primary duties will include:Receiving and resolving customer...

  • Customer Service Representative

    1 month ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills.The successful candidate will be responsible for responding to inquiries, resolving...

  • Customer Service Representative

    1 month ago

    Mississauga, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Mississauga. In this role, you will handle customer inquiries, resolve issues, and document interactions.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide product and service...

  • Bilingual Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Randstad Full time

    We are seeking a Bilingual French Customer Service Representative to join our team at Randstad.As a Bilingual French Customer Service Representative, you will be responsible for providing excellent customer service to clients while communicating in both English and French. This is a contract full-time position working for a well-known retail corporation in...