Operations Manager
5 days ago
We are seeking a highly skilled Operations Manager to join our team at PARAM INDUSTRIES. This is an exciting opportunity for a motivated and experienced professional to take on a leadership role in our customer service department.
About the RoleThe Operations Manager will be responsible for coordinating activities with other work units or departments, resolving work problems, and recommending measures to improve productivity and product quality. This role also involves performing same duties as workers supervised, maintaining operation of computer systems, equipment, machinery, and arranging repair work to ensure business continuity and customer service delivery.
In addition, the successful candidate will sell drafts, money orders, and foreign currency, process money, cheques, and credit/debit card payments, and process received information required to open accounts and savings plans and purchasing bonds. The Operations Manager will also answer enquiries and resolve problems or discrepancies concerning customers' accounts.
This is a permanent position with a salary range of $60,000 - $80,000 per year, depending on experience. The working hours are 37.5 hours per week.
Key Responsibilities- Coordinate activities with other work units or departments
- Resolve work problems and recommend measures to improve productivity and product quality
- Perform same duties as workers supervised
- Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
- Sell drafts, money orders, and foreign currency
- Process money, cheques, and credit/debit card payments
- Process received information required to open accounts and savings plans and purchasing bonds
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
- Bachelor's degree in a related field
- At least 7 months of experience in a similar role
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Fluency in English language
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