Customer Support Specialist

19 hours ago

BasSaintLaurent, Canada HITACHI ENERGY CANADA INC. Full time

About the Role:

As a Customer Support Specialist at HITACHI ENERGY CANADA INC., you will play a vital role in supporting our Quebec and Alberta account management team. Your primary responsibility will be to coordinate customer tenders, including the creation and management of opportunities in our SRM tool. You will work closely with the legal department and our Insurer to review customer terms and conditions, ensuring timely resolution of order execution problems. Additionally, you will interact with customers and factories to resolve issues and promote our products and services.

Key Responsibilities:

  • Collaborate with Account Managers, Regional Industry Sales Manager, sales agents, and Business Units to provide a single interface to customers.
  • As an integral member of the Front End Sales team, promote and sell our products and services to achieve regional and channel objectives.
  • Responsible for RFQs and bid coordination with Business Units for efficient and timely submittal of bids.
  • Handle and respond to customer inquiries on a day-to-day basis, including requests for information, literature, quotations, and order follow-ups.
  • Filter and escalate leads with high potential to the Regional Sales Director, while acting as the single point of contact for customers.
  • Build and maintain strong relationships with customers and Business Units.
  • Identify and create new tools and processes to better support customers.
  • Support and use group tools and processes for market feedback, including pricing levels and competitor activities.
  • Proactively manage customer satisfaction and dissatisfaction (CCRP).

Requirements:

  • 5 years of customer-facing experience.
  • Electrical Industry experience would be an asset.
  • Sales experience would be an asset.
  • Engineering Degree or equivalent would be an asset.
  • Ability to work in a cross-functional team environment, including the customer and our production and Service units.
  • Excellent oral and written communication skills (Mandatory in both French and English).
  • Ability to work independently and to tight deadlines.
  • Ability to handle multiple tasks simultaneously.
  • Customer orientation and strong relationship-building skills.
  • Knowledge of the Sales Force CRM tool would be an asset.

What We Offer:

Only selected applicants will be contacted.

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