Lead CX Strategy Consultant, Financial Services

4 weeks ago

Toronto, Ontario, Canada KPMG-Canada Full time
Overview

KPMG in Canada is a leading professional services firm that offers a range of services to help businesses and organizations achieve their goals. As a Senior Manager in our Customer & Digital Services practice, you will play a key role in supporting engagements with large, complex organizations on their Customer Experience (CX) and Digital strategies.

About the Role

This leadership position involves sales, delivery, and practice development. Key responsibilities include:

  • Business Development: Support the identification, marketing, and winning of clients resulting in sold work;
  • Team and Project Management: Lead a team of high performers, maintain strong client relations, and shape deliverables of outstanding work products;
  • Practice Development: Create followership and support recruiting, marketing, and practice administration as required.

You will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value. You will also be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods, and frameworks anywhere.

What We're Looking For

We are seeking a highly experienced and skilled professional with:

  • 7+ years experience delivering client service excellence, with at least 3 years in a professional services firm;
  • Experience with at least one key sector within Financial Services (Banking, Insurance, Wealth and Asset Management);
  • Experience in project management, specifically delivering milestone-driven projects;
  • Strategic and intellectual thinking skills to deliver strategy, technology, design, and process through the lens of a digital experience;
  • The ability to research, curate, organize, and synthesize diverse and complex data sets to inform CX and Digital transformation plans;
  • Compelling proposal writing and presentation skills, including experience facilitating workshops with senior-level audiences.
Why Work with Us?

KPMG in Canada offers a dynamic and inclusive work environment that fosters growth and development. Our professionals enjoy a range of benefits, including:

  • A competitive salary range of $150,000 - $200,000 per annum, based on experience;
  • Ongoing training and professional development opportunities;
  • A comprehensive benefits package, including health, dental, and vision coverage;
  • An employee assistance program and access to mental health resources;
  • A generous retirement savings plan and matching program.

At KPMG, we strive to create a workplace that values diversity, equity, and inclusion. We believe that everyone deserves equal opportunities and respect in the workplace. If you share our commitment to these values, we encourage you to apply.

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