Customer Service Manager

1 week ago


Candiac, Quebec, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Walmart Canada. As a key member of our front-end operations, you will play a critical role in delivering exceptional customer service and ensuring a positive shopping experience.

Key Responsibilities
  • Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, and emergency codes.
  • Handle customer and associate concerns, providing guidance and support as needed.
  • Monitor front-end associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
  • Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs, and initiatives.
  • Oversee purchase, return, and exchange transactions, assisting with error corrections and verifying processes to meet company guidelines.
  • Ensure EAS systems are functioning correctly, including cashiers deactivating and greeters handling issues appropriately.
  • Prepare registers for opening and closing, supporting cashiers with change and maintaining front-end cash levels.
  • Oversee and promote company sponsor programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs.
Requirements

To be successful in this role, you will require:

  • Minimum qualifications outlined below.
  • Preferred qualifications outlined below.

Walmart Canada is committed to accommodating the disability-related needs of applicants and associates.



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