Store Operations Manager
3 weeks ago
Unlock Your Potential at PVH
As a Store Operations Manager, you will be responsible for leading the effort to exceed sales expectations and provide exceptional customer service.
About Us:
PVH is a leading apparel company dedicated to delivering top-line sales results. We are committed to creating a best-in-class team environment where associates can grow and develop their skills.
About the Role:
This role requires a minimum of 1 year of retail store management experience. You will work closely with the Store Manager to lead a team focused on delivering sales results. You will support recruitment, talent development, and performance management.
Key Responsibilities:
- Lead the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
- Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
- Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store's goals to the larger business objectives.
- Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; quickly resolves customer concerns while exceeding their expectations.
Commitment to Efficiency:
- Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.
- Enforces all company tools, policies, and procedures; provides loss prevention training and coaches associates to maintain awareness and report concerns.
- Creates and maintains schedules to support payroll strategies and budgets; assists in the oversight of expenses and inventory.
- Assists with business analysis and planning; conveys opportunities and customer feedback to the Store Manager.
Associate Morale:
- Recruits and on-boards top talent to ensure a best-in-class team; evaluates current talent and provides observations to Store Manager.
- Motivates and inspires associates to achieve sales goals and uphold brand standards; models expectations, recognizes outstanding performance, and assists in the coaching and development of associates.
- Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
- Celebrates and embraces individuality, inclusion, and partnership; builds relationships and seeks out feedback for continuous self-development.
- Champions innovation and change, supports company initiatives, and reinforces a continuous improvement environment.
Estimated Salary: $55,000 - $65,000 per year.
Location: DIXIE OUTLET MALL.
Contact Information: Not included.
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