Front Office Leadership Position

2 weeks ago

Whistler, British Columbia, Canada Accor Full time
Job Summary

We are seeking a highly organized and results-driven Assistant Front Office Manager to join our team at Fairmont Chateau Whistler. As a key member of our Front Office team, you will be responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Office.

Key Responsibilities
  • Front Desk Operations: Coordinate the Front Desk, Royal Service, and Security Departments to ensure a smooth operation and exceptional guest satisfaction.
  • Revenue Management: Maximize rooms revenue by supporting and implementing agreed-upon Revenue Management strategies and practices.
  • Group and Tour Business: Oversee group and tour business, reviewing and ensuring details of conference and tour resumes are met.
  • Interdepartmental Liaison: Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Fairmont Gold, and Guest Services to facilitate VIP and Fairmont President's Club arrival preparation.
  • Guest Room Assignment: Assign guest rooms to best meet guest needs and preferences, while monitoring inventory to assist in maximizing revenue.
  • Emergency Procedures: Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of Edwards Fire Panel, ensuring guest safety is followed by all hotel staff.
  • Service Essentials: Further develop, implement, and maintain the Fairmont Service Essentials for the Front Office & Royal Service.
  • Labour Expenses: Monitor and provide feedback on monthly labour expenses.
  • Strategic Planning: Support the Front Office Manager as required in yearly strategic planning, budgeting, and forecasting.
  • Employee Incentives: Develop, implement, and maintain new incentives to motivate employees and maximize hotel revenue.
  • Staff Utilization: Ensure effective utilization and productivity of all staff through staff planning, hiring, scheduling, and adhering to budget parameters.
Requirements
  • Highly Organized: Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Service Focused: Service-focused personality is essential.
  • Leadership Experience: Previous experience in a similar leadership role is an asset.
  • Technical Skills: Prior experience working with Opera or a related system.
  • Interpersonal Skills: Strong interpersonal and problem-solving abilities and the ability to lead by example.
  • Education: Degree or Diploma in Hospitality Management is an asset.
Perks and Benefits
  • Subsidized Staff Accommodation: Subsidized staff accommodation provided.
  • Complimentary Meals: Complimentary meal in our staff cafeteria per shift.
  • Employee Travel Program: Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
  • Hotel Leisure Benefits: Hotel leisure benefits including Golf/Ski passes.

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