Technology Support Specialist

6 days ago


Boucherville, Canada RONA Inc. Full time

We are seeking a highly skilled Technology Support Specialist to join our team at RONA Inc.

About the Role

This is a full-time position that will see you working closely with our IT department and customers to resolve technical issues and provide exceptional customer service.

Key Responsibilities
  • Answer, resolve, and/or monitor internal and external calls from users, affiliated dealers, and stores
  • Place and monitor service calls with internal and external suppliers
  • Diagnose and resolve office automation, application, and network issues
  • Maintain and contribute to the knowledge base (level one support procedures)
  • Instruct users on the optimal use of applications
  • Ensure and maintain high standards of customer service
  • Use ticketing software to record all calls while respecting IT processes (e.g., management of incidents, requests, problems, changes)
Requirements
  • College degree in computer science or equivalent
  • At least two (2) years of experience as an IT customer service agent
  • Practical knowledge of Windows 7/10, Active Directory, Office 365, networking, and Citrix
  • Oral and written French and English skills
  • Excellent communication and writing skills (debriefings, emails, standards, and procedures)
  • Service oriented approach
  • Strong organizational skills, autonomy, and initiative
  • Ability to work under pressure
  • Excellent teamwork skills
  • Very good analytical and problem-solving skills
  • Ability to learn new systems independently
  • Ability to easily adapt to change
What We Offer
  • A competitive salary of $65,000 per year
  • A comprehensive benefits package
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment
  • A variety of employee perks and discounts

RONA Inc. is committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about providing exceptional customer service.



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